Policy paper

Helping Customers Switch: Collective Switching and Beyond

Key findings from the Cheaper Energy Together grant funding scheme and developments designed to help customers access the best energy deal

• From: Department of Energy & Climate Change
• Published: 30 October 2013

This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government

Documents

Helping Customers Switch: Collective Switching and Beyond

PDF, 157 KB, 37 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email enquiries@beis.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

Through Cheaper Energy Together, the Department of Energy and Climate Change supported the development of innovative collective switching schemes for energy, where consumers group together to negotiate a better deal with their gas and electricity suppliers.

All schemes supported by Cheaper Energy Together were required to have a focus on engaging with vulnerable consumers. Schemes were also asked to propose innovative approaches to collective switching in order to establish an understanding of which approaches were the most successful. Money was awarded to 31 projects, which together covered 94 local councils and eight third sector organisations in Great Britain.

The aims and objectives of the funding were to increase public awareness of the potential for reducing energy bills through collective switching and to develop an understanding of which approaches are the most effective at engaging with consumers, particularly vulnerable consumers.

Published 30 October 2013