Corporate report

Appendices

Published 16 July 2020

The appendices are not subject to audit.

Appendix A

Volumes and workloads 2019/20 and 2018/19

Application intake by type and method of receipt

	2019/20			2018/19
	Total applications/ products received	Applications/ products received through online services	% of applications/ products received through online services	Total applications/ products received	Applications/ products received through online services	% of applications/ products received through online services
Bulk register updates (BRUs)	971,542	–	–	2,148,099	–	–
Total applications excluding BRUs	34,676,913	32,879,308	94.82	34,407,348	32,262,218	93.77
Total applications/products	35,648,455	32,879,308	92.23	36,555,447	32,262,218	88.26
Substantive applications excluding BRUs	4,904,994	4,423,494	90.18	5,032,142	4,511,832	89.66
Preliminary services products	20,703,603	20,597,854	99.49	20,052,646	19,905,920	99.27
Enquiry services applications	9,068,316	7,857,960	86.66	9,322,560	7,844,466	84.14
Total	34,676,913	32,879,308	94.82	34,407,348	32,262,218	93.77
Substantive applications excluding BRUs
First registrations	91,093	–	–	102,663	–	–
Dispositionary first leases	195,432	185,723	95.03	204,576	191,826	93.77
Transfers of part of registered land	214,465	200,359	93.42	209,041	191,853	91.78
Dealings of whole with registered land	4,404,004	4,037,412	91.68	4,515,862	4,128,153	91.41
Total	4,904,994	4,423,494	90.18	5,032,142	4,511,832	89.66
Preliminary services/products
Official copies1	17,351,299	17,273,140	99.55	16,671,499	16,556,937	99.31
Official searches	2,588,407	2,585,783	99.9	2,595,584	2,591,796	99.85
Official searches of the index map1	763,897	738,931	96.73	785,563	757,187	96.39
Total	20,703,603	20,597,854	99.49	20,052,646	19,905,920	99.27
Enquiry services applications
Register views	5,591,981	5,591,981	100	5,504,351	5,504,351	100
Title plan views	949,475	949,475	100	990,453	990,453	100
Document views	50,575	50,575	100	56,858	56,858	100
Correspondence	305,755	84,446	27.62	303,643	76,236	25.11
Telephone enquiries	989,047	–	–	1,250,687	–	–
MapSearch downloads	1,181,483	1,181,483	100	1,216,568	1,216,568	100
Total	9,068,316	7,857,960	86.65	9,322,560	7,844,466	84.14

The table above sets out the transactional activities for the year, along with comparatives for the previous year. In this financial year we serviced more than 35.6 million applications, fulfilling the requirements of the 2002 Land Registration Act. These form the core of our activities and the revenues associated with them. The table also details our progress towards electronic delivery, in relation to the various types of application we receive. Excluding bulk register updates, the proportion of applications received electronically increased slightly from 93.77% to 94.82%.

Bulk register updates are groups of applications lodged at HM Land Registry affecting a large volume of registered titles, such as a bank changing the address for service on all of its registered charges. The levels of receipt of such applications are volatile in their nature and are therefore separated from other application types in order to avoid distortion of the data.

Note: An official copy application may result in more than one register and/or title plan being supplied.

A search of the index map application may give rise to more than one title number being revealed. For this reason the number of registers/title plans or the number of title numbers revealed are used as a metric rather than the number of applications themselves. These are termed products.

Appendix B

Land Charges and Agricultural Credits volumes and workloads 2019/20 and 2018/19

The Land Charges Department

The Land Charges Department operates under the authority of the Land Charges Act 1972.

The department maintains registers of Land Charges, pending actions, writs and orders affecting land and other encumbrances registered against the names of owners of property, which are not registered under the Land Registration Acts. The department also maintains the Index of Proprietors’ Names (IOPN). This index can be searched against only on production of the appropriate authority and is used to establish whether any property assets are held against individuals or companies.

Some elements of customer accounts are also managed in the Land Charges Department.

Type of application	Number of applications or names in 2019/20	Number of applications or names in 2018/19
New registrations, rectifications and renewals	23,637	24,672
Cancellations	5,443	6,152
Official searches
– Full searches	131,601	143,268
– Searches limited to insolvency	1,679,703	1,680,801
Office copies	20,421	22,846
Total	1,860,805	1,877,739

The Agricultural Credits Department

The Agricultural Credits Department is responsible for maintaining a register of short-term loans by banks under Part ll of the Agricultural Credits Act 1928. These charges are secured on farming stock and other agricultural assets of the farmer.

Type of application	2019/20	2018/19
New registrations	504	599
Cancellations and rectifications	867	660
Searches	2,112	2,460
Total	3,483	3,719

Appendix C

Sustainability historical data

Carbon data (tonnes)

Greenhouse gas emissions	2019/20	2018/19	2017/18	2016/17	2015/16	2014/15	2013/14
Non-financial indicators (tCO2e)
Total gross emissions for scopes 1 and 2	3,900	4,885	5,142	6,818	7,835	8,048	8,404
Electricity: green/renewable	525	1,824	1,688	1,710	1,195	2,306	2,780
Total net emissions for scopes 1 and 2 (having removed renewable elements)	3,375	3,061	3,454	5,108	6,640	6,839	5,624
Gross emissions scope 3 travel	645	460	528	510	557	608	724
Total gross reported emissions	4,545	5,345	7,361	7,328	8,392	8,656	9,128
Non-financial (mWh)
Electricity: purchased (grid, combined heat and power, and non-renewable)	8,757	11,994	12,478	12,808	12,956	12,902	12,200
Electricity: renewable	1,896	–	–	–	–	–	–
Gas	6,657	6,528	6,659	5,774	7,325	6,989	8,355
Other energy sources	–	–	–	–	–	–	–
Total energy	17,310	18,522	19,137	18,582	20,281	19,891	20,555
Financial indicators (£’000)
Expenditure on energy	2,102	1,943	1,788	1,485	1,641	1,684	1,810
Expenditure on accredited offsets (for example Government Carbon Offsetting Fund)	–	–	–	–	–	–	–
Expenditure on official business travel	1,222	1,305	1,193	1,231	1,222	1,142	–

Waste arising (tonnes)

Waste	2019/20	2018/19	2017/18	2016/17	2015/16	2014/15	2013/14
Non-financial indicators
Hazardous waste	–	–	6	3	1.6	–	–
Non-hazardous waste
Landfill waste	20	40	29	13	31.9	105	101
Reused/recycled waste	651	966	986	1,028	1,604	802	858
Energy from waste	123	163	26	5	6.6	–	–
Total waste arising	794	1,169	1,047	1,049	1,644	907	959
Financial indicators (£’000)
Hazardous waste	–	–	–	–	–	–	–
Non-hazardous waste	–	–	–	–	–	–	–
Landfill waste	–	–	–	–	–	–	–
Reused/recycled waste	–	–	–	–	–	–	–
Incinerated waste	–	–	–	–	–	–	–
Total waste costs	138	75	147	129	212	297	290

Water reduction (cubic metres)

Water	2019/20	2018/19	2017/18	2016/17	2015/16	2014/15	2013/14
Non-financial indicators (cubic metres)
Consumption
Supplied	41,829	41,548	41,130	34,967	36,395	38,153	36,037
Abstracted	–	–	–	–	–	–	–
Total consumption	41,829	41,548	41,130	34,967	36,395	38,153	36,037
Financial indicators (£’000)
Total supply costs	201	164	139	152	173	188	228

Appendix D

Indemnity Fund

In 2019/20 we paid £5,295,059 for 845 claims, compared with £2,620,743 for 882 claims in 2018/19. The largest claim paid this year was for a register entry error where we had incorrectly guaranteed an easement entry, this payment being for £1,142,549. Payments this year were back to similar levels seen during 2017/18.

The maximum value of the substantive claims paid was £7,610,446 but these were settled for £4,066,812, saving £3,543,634. During the year a further 245 claims valued at £7,835,540 were settled for no value. Of these 18 were for fraud and were valued at £5,245,770. This year 1,073 new claims were received totalling £7,917,615, including 16 fraud claims valued at £4,351,303.

We recovered £175,588 under our statutory rights of recourse, compared with £127,750 last year. Recourse figures can vary considerably from year to year, reflecting the unpredictable interplay of legal and factual elements which will determine the viability of achieving any recovery.

Nature of claim	Number of claims	Substantive loss (£)	Costs (£)	Percentage of total
Extent of registered titles	104	765,459	396,334	21.94
Errors in/omissions from register entries	88	1,162,023	495,757	31.31
Sundry plans errors	13	5,519	10,951	0.31
Fraud and forgery	12	1,915,306	179,989	39.57
Official searches (plans)	8	184,165	15,438	3.77
Bankruptcy errors	2	1,000	–	0.02
Official searches (legal)	3	3,985	2,190	0.12
Official copies	1	–	540	0.01
Errors in searches of the index map (SIMs)	9	250	10,201	0.2
Errors in filed extracts	345	174	61,068	1.16
Lost documents/administrative errors	260	28,931	55,779	1.6
Land Charges errors	–	–	–	–
Total	845	4,066,812	1,228,247	100
Gross payment				£5,295,059
Less sums recovered under HM Land Registry’s statutory right of recourse				£175,588
Net indemnity				£5,119,471

Appendix E

Trade union facility time

Time period: 1 April 2019 to 31 March 2020

Months: 12

Table 1: Relevant union officials

Number of employees who were relevant union officials during the relevant period	Full-time equivalent employee number
155	138.58

Table 2: Percentage of time spent on facility time

Percentage of time	Number of employees
0%	76
1 – 50%	79
51 – 99%	0
100%	0
Total	155

Table 3: Percentage of pay bill spent on facility time

	Amount
Total cost of facility time	£271,766
Total pay bill	£225,869,000
Percentage of total pay bill spent on facility time	0.12%

Table 4: Paid trade union activities

Total number of hours spent on paid trade union activities	0
Total number of hours spent on paid facility time	13,000.35
Time spent on paid trade union activities as a percentage of total paid facility hours	0.00%

Appendix F

Key performance indicators

Key performance indicator	Performance to 31 March 2020	Met/not met
1 The percentage of customers who rate our overall service as good, very good or excellent to be at least 92%	90%	Not met
2 Work with conveyancers to reduce the average rate for all requisitions to beneath 15%	18.24%	Not met
4a Complete 95% of register queries within two days	97.81%	Met
4b Complete 95% of register updates within five days	94.18%	Not met
5 Complete 95% of first registration and developer register creation cases within 25 days	94.24%	Not met
6 The percentage of complex registrations awaiting the creation of a new title entry to be less than 90 days old by the end of the financial year to be at least 95%	Day 154	Not met
7 To continuously improve the quality of the register, with substantive applications to pass 98% of defined quality checks	97.50%	Not met
8 Average external e-services availability to be at least 99.8% during published service hours	99.91%	Met
9 Automatically process 10,000 applications through the Digital Mortgage Service	0	Not met
10 Changes through the Transformation Portfolio to deliver a productivity saving of 200 full-time equivalents	66 full-time equivalents	Not met
11 Staff engagement score to be in the top quartile for the Civil Service for organisations of equivalent size and nature by the October 2019 Civil Service People Survey	63% (in top quartile)	Met
12 Engagement score for leadership and managing change to be in the top quartile for the Civil Service for organisations of equivalent size and nature by the October 2019 Civil Service People Survey	48%	Met
13 Provide development and promotion opportunities for at least 275 colleagues to and within the executive caseworker grades	399	Met
14 Increase the numbers of women in the middle and senior management grades (higher executive officer, senior executive officer (SEO), SEO+ and Grade 7) by 30 (from the baseline figure at 31 March 2019) by the end of quarter 4	45	Met
15 Increase the numbers of black, Asian and minority ethnic staff in the lower management grades (executive officer and higher executive officer), where the evidence suggests the current pipeline needs to be strengthened, by 20	8	Not met

KPI 3 – For a period of 2019/20 we trialled a KPI 3 which measured the efficiency of casework and which could be evaluated and used in the development of a new efficiency target and was therefore not reported on.

KPI 4 – KPIs 4a and 4b were originally intended to be merged into one KPI as they measure the speed of service for the more straightforward areas of casework (preliminary queries and register updates). However, a decision was made to monitor progress separately.