Corporate report

Appendices

Published 14 July 2022

Applies to England and Wales

The appendices are not subject to audit.

1. Appendix A

1.1 Volumes and workloads 2021-22 and 2020-21

Application intake by type and method of receipt

	2021/22			2020/21
	Total applications/ products received	Applications/ products received through online services	% of applications/ products received through online services	Total applications/ products received	Applications/ products received through online services	% of applications/ products received through online services
Bulk register updates (BRUs)	1,380,627	–	–	281,575	–	–
Total applications excluding BRUs	38,057,004	36,655,082	96.32	31,766,162	30,731,661	96.74
Total applications/products	39,437,631	36,655,082	92.94	32,047,737	30,731,661	95.89
Substantive applications excluding BRUs	4,985,794	4,570,809	91.68	4,026,204	3,714,169	92.25
Preliminary services products	21,967,047	21,870,855	99.56	19,325,983	19,238,451	99.55
Enquiry services applications	11,104,163	10,213,418	91.98	8,413,975	7,779,041	92.45
Total	38,057,004	36,655,082	96.32	31,766,162	30,731,661	96.74

Substantive applications excluding BRUs

	2021/22			2020/21
	Total applications/ products received	Applications/ products received through online services	% of applications/ products received through online services	Total applications/ products received	Applications/ products received through online services	% of applications/ products received through online services
First registrations	81,007	–	–	63,843	–	–
Dispositionary first leases	187,424	180,702	96.41	140,863	134,854	95.73
Transfers of part of registered land	215,016	204,663	95.19	166,722	156,938	94.13
Dealings of whole with registered land	4,502,347	4,185,444	92.96	3,654,776	3,422,377	93.64
Total	4,985,794	4,570,809	91.68	4,026,204	3,714,169	92.25

Preliminary services products

	2022/21			2021/20
	Total applications/ products received	Applications/ products received through online services	% of applications/ products received through online services	Total applications/ products received	Applications/ products received through online services	% of applications/ products received through online services
Official copies (1)	18,305,941	18,227,450	99.57	16,296,002	16,226,566	99.57
Official searches	2,898,708	2,897,065	99.94	2,346,285	2,344,743	99.93
Official searches of the index map1	762,398	746,340	97.89	683,696	667,142	97.58
Total	21,967,047	21,870,855	99.56	19,325,983	19,238,451	99.55

Enquiry services applications

	2021/22			2020/21
	Total applications/ products received	Applications/ products received through online services	% of applications/ products received through online services	Total applications/ products received	Applications/ products received through online services	% of applications/ products received through online services
Register views	5,833,865	5,833,865	100.00	5,417,240	5,417,240	100.00
Title plan views	1,168,672	1,168,672	100.00	1,117,284	1,117,284	100.00
Document views	42,210	42,210	100.00	41,008	41,008	100.00
Correspondence	194,194	155,263	79.95	214,430	150,944	70.39
Telephone enquiries	851,812	–	–	571,448	–	–
MapSearch downloads	3,013,410	3,013,410	100.00	1,052,565	1,052,565	100.00
Total	11,104,163	10,213,420	91.98	8,413,975	7,779,041	92.45

The table above sets out the transactional activities for the year, along with comparatives for the previous year. In this financial year we serviced more than 39 million applications, fulfilling the requirements of the 2002 Land Registration Act. These form the core of our activities and the revenues associated with them. The table also details our progress towards electronic delivery, in relation to the various types of application we receive. Excluding bulk register updates, the proportion of applications received electronically was over 96%.

Bulk register updates are groups of applications lodged at HM Land Registry affecting a large volume of registered titles, such as a bank changing the address for service on all of its registered charges. The levels of receipt of such applications are volatile in their nature and are therefore separated from other application types in order to avoid distortion of the data.

Note: An official copy application may result in more than one register and/or title plan being supplied.

A search of the index map application may give rise to more than one title number being revealed. For this reason the number of registers/title plans or the number of title numbers revealed are used as a metric rather than the number of applications themselves. These are termed products.

2. Appendix B

2.1 Land Charges and Agricultural Credits volumes and workloads 2021-22 and 2020-21

The Land Charges Department

The Land Charges Department operates under the authority of the Land Charges Act 1972.

The department maintains registers of Land Charges, pending actions, writs and orders affecting land and other encumbrances registered against the names of owners of property, which are not registered under the Land Registration Acts. The department also maintains the Index of Proprietors’ Names (IOPN). This index can be searched against only on production of the appropriate authority and is used to establish whether any property assets are held against individuals or companies.

Some elements of customer accounts are also managed in the Land Charges Department.

Type of application	Number of applications or names in 2021/22	Number of applications or names in 2020/21
New registrations, rectifications and renewals	10,628	13,284
Cancellations	3,643	3,134
Official searches
– Full searches	122,069	112,738
– Searches limited to insolvency	1,777,050	1,521,105
Office copies	17,822	15,674
Total	1,931,212	1,665,935

The Agricultural Credits Department

The Agricultural Credits Department is responsible for maintaining a register of short-term loans by banks under Part ll of the Agricultural Credits Act 1928. These charges are secured on farming stock and other agricultural assets of the farmer.

Type of application	2021/22	2020/21
New registrations	405	210
Cancellations and rectifications	705	420
Searches	1,724	1,243
Total	2,834	1,873

3. Appendix C

3.1 Sustainability historical data

Carbon data (tonnes)

Greenhouse gas emissions	2021/22	2020/21	2019/20	2018/19	2017/18	2016/17	2015/16
Non-financial indicators (tCO2e)
Total gross emissions for scopes 1 and 2	3,186	3,828	3,900	4,885	5,142	6,818	7,835
Electricity: green/renewable	850	646	525	1,824	1,688	1,710	1,195
Total net emissions for scopes 1 and 2 (having removed renewable elements)	2,336	3,182	3,375	3,061	3,454	5,108	6,640
Gross emissions scope 3 travel	230	30	645	460	528	510	557
Total gross reported emissions	3,416	3,859	4,545	5,345	7,361	7,328	8,392
Non-financial (mWh)
Electricity: purchased (grid, combined heat and power, and non-renewable)	4,436	2,901	8,757	11,994	12,478	12,808	12,956
Electricity: renewable	3,681	1,326	1,896	–	–	–	–
Gas	7,984	6,909	6,657	6,528	6,659	5,774	7,325
Other energy sources		–	–	–	–	–	–
Total energy	16,101	11,137	17,310	18,522	19,137	18,582	20,281
Financial indicators (£’000)
Expenditure on energy	1,626	1,779	2,102	1,943	1,788	1,485	1,641
Expenditure on accredited offsets (for example Government Carbon Offsetting Fund)	–	–	–	–	–	–	–
Expenditure on official business travel	333	24	1,222	1,305	1,193	1,231	1,222

Waste arising (tonnes)

Waste	2021/22	2020/21	2019/20	2018/19	2017/18	2016/17	2015/16
Non-financial indicators
Hazardous waste	0	0	–	–	6	3	1.6
Non-hazardous waste
Landfill waste	0	4	20	40	29	13	31.9
Reused/recycled waste	247	194	651	966	986	1,028	1,604
Energy from waste	104	101	123	163	26	5	6.6
Total waste arising	354	299	794	1,169	1,047	1,049	1,644
Financial indicators (£’000)
Hazardous waste	–	–	–	–	–	–	–
Non-hazardous waste	–	–	–	–	–	–	–
Landfill waste	–	–	–	–	–	–	–
Reused/recycled waste	–	–	–	–	–	–	–
Incinerated waste	–	–	–	–	–	–	–
Total waste costs	84	99	138	75	147	129	212

Water reduction (cubic metres)

Water	2021/22	2020/21	2019/20	2018/19	2017/18	2016/17	2015/16
Non-financial indicators (cubic metres)
Consumption
Supplied	20,978	18,492	41,829	41,548	41,130	34,967	36,395
Abstracted	–	–	–	–	–	–	–
Total consumption	20,978	18,492	41,829	41,548	41,130	34,967	36,395
Financial indicators (£’000)
Total supply costs	100	134	201	164	139	152	173

4. Appendix D

Indemnity Fund

In 2021-22, we paid £6,955,380 for 598 claims, compared with £5,444,362 for 540 claims in 2020-21. The largest payment this year was for a register entry error where we had omitted an entry of a notice, this payment being for £1,292,084. Payment values this year are up from last year and the count of claims paid is slightly up too.

The maximum recorded value of the claims paid was £11,119,820 but these were settled for £6,955,380, saving £4,164,440. During the year a further 173 claims valued at £1,587,480 were settled for no value. Of these, seven were for fraud and were valued at £806,605. This year, 784 new claims were received totalling £5,018,716, including 29 fraud claims valued at £3,060,698.

We recovered £934,738 under our statutory rights of recourse, compared with £93,243 last year. Recourse figures can vary considerably from year to year, reflecting the unpredictable interplay of legal and factual elements which will determine the viability of achieving any recovery.

Nature of claim	Number of claims	Substantive loss (£)	Costs (£)	Percentage of total
Extent of registered titles	58	74,168	302,242	5.70
Errors in/omissions from register entries	72	3,254,501	315,032	54.04
Sundry plans errors	3	0	7,147	0.11
Fraud and forgery	21	1,995,760	434,238	36.79
Official searches (plans)	5	34,700	6,531	0.62
Bankruptcy errors	0	0	0	0
Official searches (legal)	3	8,663	6,893	0.24
Official copies	0	0	0	0.00
Errors in searches of the index map	1	0	660	0.01
Errors in filed extracts	236	1,624	51,421	0.80
Lost documents/administrative errors	198	45,391	60,316	1.60
Land Charges errors	1	0	6,000	0.09
Total	598	5,414,807	1,190,480	100

	Costs (£)
Gross payment	£6,605,287
Less sums recovered under HM Land Registry’s statutory right of recourse.	£934,738
Net indemnity	£5,670,549