Corporate report

Appendices

Published 12 September 2024

Applies to England and Wales

The appendices are not subject to audit.

Appendix A

Volumes and workloads 2023-24 and 2022-23

Application intake by type and method of receipt

	2023-24			2022-23
	Total applications/ products received	Applications/ products received through online services	% of applications/ products received through online services	Total applications/ products received	Applications/ products received through online services	% of applications/ products received through online services
Bulk register updates (BRUs)	169,527	0	0	144,339	–	–
Total applications excluding BRUs	56,425,339	55,671,267	98.66	46,390,051	45,151,603	97.33
Total applications/products	56,594,866	55,671,267	98.37	46,534,390	45,151,603	97.03
Substantive applications excluding BRUs	4,257,706	3,833,474	90.04	4,939,983	4,569,453	92.50
Guaranteed Information Services	21,171,291	21,060,582	99.48	21,778,124	21,678,124	99.54
Information enquiry services	30,996,342	30,777,211	99.29	19,671,944	18,904,026	96.10
Total	56,425,339	55,671,267	98.66	46,390,051	45,151,603	97.33
Substantive applications excluding BRUs
First registrations	70,138	0	0	74,615	0	0.00
Registration of new leases	174,274	165,141	94.76	189,431	184,097	97.18
Transfers of part of registered land	174,293	162,284	93.11	209,867	198,386	94.53
Individual register update	3,839,001	3,506,049	91.33	4,466,070	4,186,970	93.75
Total	4,257,706	3,833,474	90.04	4,939,983	4,569,453	92.50
Guaranteed Information Services
Official copies1	18,210,532	18,112,251	99.46	18,184,784	18,096,852	99.52
Official searches	2,269,544	2,268,695	99.96	2,823,218	2,821,850	99.95
Official searches of the index map1	691,215	679,636	98.32	770,122	759,422	98.61
Total	21,171,291	21,060,582	99.48	21,778,124	21,678,124	99.54
Information enquiry services
Register views	5,573,334	5,573,334	100	5,596,955	5,596,955	100.00
Title plan views	1,067,921	1,067,921	100	1,064,521	1,064,521	100.00
Document views	35,768	35,768	100	40,330	40,330	100.00
Correspondence	161,264	151,170	93.74	163,059	109,281	67.02
Telephone enquiries	209,037	–	–	714,140	–	–
MapSearch downloads	1,130,523	1,130,523	100	1,085,470	1,085,470	100.00
Search for land and property information	17,576,354	17,576,354	100	11,007,469	11,007,469	100.00
Title view	5,242,141	5,242,141	100
Total	30,996,342	30,777,211	99.29	19,671,944	18,904,026	96.10

The table opposite sets out the transactional activities for the year, along with comparatives for the previous year. In this financial year we serviced more than 56 million applications, fulfilling the requirements of the 2002 Land Registration Act. These form the core of our activities and the revenues associated with them. The table also details our progress towards electronic delivery, in relation to the various types of application we receive. Excluding bulk register updates, the proportion of applications received electronically was more than 97%.

Bulk register updates are groups of applications lodged at HM Land Registry affecting a large volume of registered titles, such as a bank changing the address for service on all of its registered charges. The levels of receipt of such applications are volatile in their nature and are therefore separated from other application types in order to avoid distortion of the data.

Note: An official copy application may result in more than

one register and/or title plan being supplied.

A search of the index map application may give rise to more than one title number being revealed. For this

reason the number of registers/title plans or the number of title numbers revealed are used as a metric rather than the number of applications themselves. These are termed products.

Appendix B

Land Charges and Agricultural Credits volumes and workloads 2023-24 and 2022-23

The Land Charges Department

The Land Charges Department operates under the authority of the Land Charges Act 1972.

The department maintains registers of Land Charges, pending actions, writs and orders affecting land and other encumbrances registered against the names of owners of property, which are not registered under the Land Registration Acts. The department also maintains the Index of Proprietors’ Names (IOPN). This index can be searched against only on production of the appropriate authority and is used to establish whether any property assets are held against individuals or companies.

Some elements of customer accounts are also managed in the Land Charges Department.

Type of application	Number of applications or names in 2023-24	Restated: Number of applications or names in 2022-23
New registrations, rectifications and renewals	11,850	9,887
Cancellations	3,073	4,341
Official searches
– Full searches	100,813	111,069
– Searches limited to insolvency	1,440,933	1,694,378
Office copies	20,474	19,524
Total	1,577,143	1,839,199

The Agricultural Credits Department

The Agricultural Credits Department is responsible for maintaining a register of short-term loans by banks under Part ll of the Agricultural Credits Act 1928. These charges are secured on farming stock and other agricultural assets of the farmer.

Type of application	2023-24	2022-23
New registrations	820	774
Cancellations and rectifications	1,041	759
Searches	2,714	2,708
Total	4,575	4,241

Appendix C

Sustainability historical data

Carbon data (tonnes)

Greenhouse gas emissions	2023-24	2022-23	2021-22	2020-21	2019-20	2018-19	2017-18
Non-financial indicators (tCO2e)
Total gross emissions for scopes 1 and 2	2,062	2,587	3,186	3,828	3,900	4,885	5,142
Electricity: green/renewable	0	0	850	646	525	1,824	1,688
Total net emissions for scopes 1 and 2 (having removed renewable elements)	2,062	2,587	2,336	3,182	3,375	3,061	3,454
Gross emissions scope 3 travel	380	320	230	30	645	460	528
Total gross reported emissions	2,442	2,907	3,416	3,858	4,545	5,345	7,361
Non-financial (mWh)
Electricity: purchased (grid, combined heat and power, and non-renewable)	3,990	5,815	4,436	2,901	8,757	11,994	12,478
Electricity: renewable	0	0	3,681	1,326	1,896	–	–
Gas	6,561	8,012	7,984	6,909	6,657	6,528	6,659
Other energy sources	–	–	–	–	–	–	–
Total energy	10,551	13, 827	16,101	11,136	17,310	18,522	19,137
Financial indicators (£’000)
Expenditure on energy	1,930	1,600	1,626	1,779	2,102	1,943	1,788
Expenditure on accredited offsets (for example Government Carbon Offsetting Fund)	–	–	–	–	–	–	–
Expenditure on official business travel	1,689	915	333	24	1,222	1,305	1,193

Waste arising (tonnes)

Waste	2023-24	2022-23	2021-22	2020-21	2019-20	2018-19	2017-18
Non-financial indicators
Hazardous waste	0	0	0	0	–	–	6
Non-hazardous waste
Landfill waste	0	0	0	4	20	40	29
Reused/recycled waste	241	299	247	194	651	966	986
Energy from waste	112	113	104	101	123	163	26
Total waste arising	353	412	351	299	794	1,169	1,047
Financial indicators (£’000)
Hazardous waste	–	–	–	–	–	–	–
Non-hazardous waste	–	–	–	–	–	–	–
Landfill waste	–	–	–	–	–	–	–
Reused/recycled waste	–	–	–	–	–	–	–
Incinerated waste	–	–	–	–	–	–	–
Total waste costs	93	129	84	99	138	75	147

Water reduction (cubic metres)

Water	2023-24	2022-23	2021-22	2020-21	2019-20	2018-19	2017-18
Non-financial indicators (cubic metres)
Consumption
Supplied	17,790	26,122	20,978	18,492	41,829	41,548	41,130
Abstracted	–	–	–	–	–	–	–
Total consumption	17,790	26,122	20,978	18,492	41,829	41,548	41,130
Financial indicators (£’000)
Total supply costs	119	211	100	134	201	164	139

Appendix D

Indemnity Fund

In 2023/24, we paid £2,236,026 for 655 claims, compared with £3,468,167 for 627 claims in 2022/23. The largest payment this year was £429,329 for a forged transfer of whole. Payment values this year are down from last year with fewer large claims than expected settling. The count of claims paid is slightly up from last year.

The maximum recorded value of the claims paid was £6,043,696 but these were settled for £2,236,026 saving £3,807,670. During the year a further 293 claims valued at £10,901,299 were settled for no value. Of these, 25 were for fraud and were valued at £6,751,349. This year, 905 new claims were received totalling £6,350,785, including 8 fraud claims valued at £2,190,175.

We recovered £238,130 under our statutory rights of recourse, compared with £271,957 last year. Recourse figures can vary considerably from year to year, reflecting the unpredictable interplay of legal and factual elements which will determine the viability of achieving any recovery.

Nature of claim	Number of claims	Substantive loss (£)	Costs (£)	Percentage of total
Extent of registered titles	71	187,400	212,568	17.89
Errors in/omissions from register entries	66	211,064	138,274	15.62
Sundry plans errors	5	300	6,208	0.29
Fraud and forgery	12	1,238,110	57,881	57.96
Official searches (plans)	6	325	13,439	0.62
Bankruptcy errors	0	0	0	0
Official searches (legal)	4	680	2,412	0.14
Official copies	1	8,000	0	0.36
Errors in searches of the index map	6	0	8,807	0.39
Errors in filed extracts	281	911	59,511	2.70
Lost documents/administrative errors	203	30,269	59,867	4.03
Land Charges errors	0	0	0	0
Total	655	1,677,059	558,967	100
Gross payment			£2,236,026
Less sums recovered under HM Land Registry’s statutory right of recourse.			£238,130
Net indemnity			£1,997,896