Guidance

Digital services roadmap

Updated 31 October 2024

Applies to England and Wales

What we’re working on

Find out about the work we are doing to improve the service we provide via the HM Land Registry portal and Business Gateway platform.

We list recent changes customers can use, projects we are actively working on and ideas we are exploring for the future.

HM Land Registry portal

We are working on:

• how to reduce the limitations within the Reply to Requisition feature by including the ability to submit requisition responses for applications not lodged on the Digital Registration Service

We are exploring:

• how we can improve the clarity of application progress information for our customers
• how we can display customer responses to requisitions submitted through the Reply to Requisition feature

Digital Registration Service

We recently:

• improved how we support adding, removing and amending parties acting as transferors

We are working on:

• improving how we support users to draft right first time applications – specifically, we improved adding additional parties to applications
• improving how users select the correct application type
• improving how we support users to add, remove and amend parties acting as landlords and tenants

We are exploring:

• other elements and customer issues within the Digital Registration Service application journey that we can improve to support users to lodge right first time applications 
• options on how we can deliver increased validation through capturing more data, checking the data against another source of truth in HM Land Registry and checking the data against data contained in deeds

Search for land and property information

We recently:

• helped customers to more easily find a match to their search term – we have done this by allowing postcodes to be entered with or without a space in the middle as well as ignoring additional added spaces 
• made purchased documents available to the customer for longer, so they can use them for longer – we are doing this by increasing the duration a purchased title plan and title register are available to view and download from 36 hours to 90 days 
• enabled users to maintain their citizen account information, to keep it up to date – we are doing this by allowing users to modify their citizen account details, including name, address and phone number

Business Gateway

We recently:

• increased the size limit from 20mb to 40mb for both incoming and outgoing files
• improved the way we calculate Estimated Completion Date to provide more accurate information, providing new estimated completion dates on many applications that were previously showing as exceeding their estimates
• completed the phase of the API (Application Programming Interface) Gateway migration to transfer the  REST (Representational State Transfer) services

We are working on:

• designing a new REST API for substantive application lodgement to incorporate the pre submission validation of application data to ensure it is valid and correct before the application is submitted
• increasing rate limits within our Estimated Completion Dates and Official Copy Document Availability services
• developing a new REST API to return lender details for Mortgage Document (MD) references

We are exploring:

• options on how we can deliver increased validation through capturing more data, checking the data against another source of truth in HM Land Registry and checking the data against data contained in deeds
• provision of a new REST API to return an edition date API for official copies 
• provision of a new REST API enabling users to obtain the property description from a given title number