HMCTS privacy policy
What you can expect from HM Courts and Tribunals Service (HMCTS) when we hold or request personal information (personal data) about you.
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This policy sets out what you can expect from HMCTS when we hold or request personal information (personal data) about you; how you can get access to a copy of your personal data and what you can do if you think we’ve done something wrong.
HMCTS collects and processes personal data for the performance of its public functions. These include:
- the administration of justice
- criminal and civil enforcement including the collection of fines
- research for the development of justice policies and statistics
- for improvements to the services we provide
HMCTS operates a network of Courts and Tribunals Service Centres (CTSCs) that deal with many aspects of court and tribunal cases in several jurisdictions. This includes dealing with information from our users including telephone, email and webchat. We may contact you via email, letter, telephone, webchat or text message.
When you contact the CTSC we may also record telephone calls as well as keep a record of the text of webchats, emails and webforms.