Research and analysis

HMRC Annual Perceptions Tracking Research 2022

This report describes the main findings from HMRC's annual perceptions research.

From:
HM Revenue & Customs
Published
17 July 2023

Documents

HMRC Annual Perceptions Tracking Research 2022

Ref: HMRC research report 705

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Details

HM Revenue and Customs (HMRC) uses the results of the Annual Perceptions Tracker research to inform HMRC’s communications approach and to inform internal stakeholders working on a number of delivery programmes, by understanding where the general public thinks the department is performing well and in what areas it still has work to do.

The report examines the general public’s:

  • understanding of HMRC’s role
  • perception of reputational factors such as trust and good customer experience.

Updates to this page

Published 17 July 2023

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