Research and analysis

HMRC Customer Survey: 2008 to 2013 results

Research on results of the HMRC Customer Survey for 2008 to 2013.

• From: HM Revenue & Customs
• Published: 30 August 2013

Documents

HMRC Customer Survey 2008 to 2013

Ref: HMRC Research Report 272

PDF, 2.59 MB, 117 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email different.format@hmrc.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

Research report on customer experience and perceptions of HM Revenue and Customs (HMRC) for each of the 3 main customer groups (individuals, agents and small and medium enterprises).

Published 30 August 2013