Research and analysis

HMRC enquiry centres: reasons for customer visits

Research to understand the needs of visitors to HM Revenue and Customs enquiry centres.

• From: HM Revenue & Customs
• Published: 15 November 2013

Documents

Understanding customers who visit HMRC enquiry centres

Ref: HMRC Research Report 289

PDF, 183 KB, 14 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email different.format@hmrc.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

Research report on the profile of enquiry centre users and the reasons they use the service. The research was carried out from 21 March to 30 August 2013.

Published 15 November 2013