Research and analysis

HMRC individuals, small business and agents customer survey 2018

This report describes the main findings from the department's 2018 customer survey.

Documents

Individuals, small business and agents customer survey 2018

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Individuals, small business and agents customer survey 2018 - technical annex

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Details

The individuals, small business and agents customer survey supports HM Revenue and Customs’ (HMRC) customer-centric business strategy.

The annual survey covers a broad range of measures, focusing on the areas that analysis indicates are priorities for HMRC’s customers.

This research measures the experience of 3 main customer groups that interact with HMRC, including their perceptions of compliance and HMRC’s reputation.

These groups are:

  • individuals
  • small businesses
  • financial agents

This report presents the results from the annual survey for 2018 for each group.

On this page, you can read:

  • the report itself
  • a technical annex to the report

Updates to this page

Published 18 July 2019

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