HMRC individuals, small business and agents customer survey 2018
This report describes the main findings from the department's 2018 customer survey.
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The individuals, small business and agents customer survey supports HM Revenue and Customs’ (HMRC) customer-centric business strategy.
The annual survey covers a broad range of measures, focusing on the areas that analysis indicates are priorities for HMRC’s customers.
This research measures the experience of 3 main customer groups that interact with HMRC, including their perceptions of compliance and HMRC’s reputation.
These groups are:
- individuals
- small businesses
- financial agents
This report presents the results from the annual survey for 2018 for each group.
On this page, you can read:
- the report itself
- a technical annex to the report