Research and analysis

HMRC Individuals, Small Businesses and Agents customer survey 2022

This report describes the main findings from the department's 2022 customer survey.

Documents

Individuals, Small Businesses and Agents Customer Survey 2022 – technical annex

HMRC ISBA 2022 Individuals data tables

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HMRC ISBA 2022 Small Businesses data tables

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HMRC ISBA 2022 Agents data tables

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Details

The Individuals, Small Businesses and Agents customer survey supports HMRC’s customer-centric business strategy.

The annual survey covers a broad range of measures, focusing on the areas that our analysis shows are the priorities for HMRC’s customers.

The survey measures customers’ experience of interacting with HMRC, their perceptions of compliance, and HMRC’s reputation for 3 main customer groups:

  • Individuals
  • Small Businesses
  • Financial Agents.

This report presents the results from the annual survey for 2022 for each customer group.

Updates to this page

Published 17 July 2023

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