Research and analysis

HMRC large public bodies customer research 2012

Research into large public bodies' experience of HM Revenue and Customs services.

• From: HM Revenue & Customs
• Published: 29 October 2012

Documents

HMRC large public bodies customer research 2012

Ref: HMRC Research Report 190

PDF, 247 KB, 42 pages

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Details

This research report looks at large public bodies across 5 customer groups to identify changes in their experience of HM Revenue and Customs since the introduction of Customer Relationship Managers and Customer Coordinators.

Published 29 October 2012