Corporate report

HMRC mid-year report to Parliament: April to September 2014

This mid-year report shows HMRC is on track to meet its tax revenue targets, while continuing to reduce costs and improve customer service.

• From: HM Revenue & Customs
• Published: 18 December 2014
• Last updated: 30 December 2014 — See all updates

Documents

HMRC mid-year report to Parliament: April to September 2014

PDF, 244 KB, 16 pages

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Adroddiad Canol y Flwyddyn: Mis Ebrill – Mis Medi 2014

PDF, 183 KB, 15 pages

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Details

The report, which covers the first half of the financial year 2014 to 2015, explains how HMRC continues to make significant changes to the way it operates, for example:

• handling 89% of customer calls during the tax credits renewals peak compared to just 16% the year before
• introducing 03 numbers that are cheaper for most of its customers

Published 18 December 2014
Last updated 30 December 2014 + show all updates

1. 30 December 2014

   Added the Welsh translation of the report.

2. 18 December 2014

   First published.