Corporate report

HMRC monthly performance report: January 2017

A monthly summary of how HMRC has performed against its customer service targets.

• From: HM Revenue & Customs
• Published: 23 February 2017

Documents

HMRC monthly performance update: January 2017

HTML

HMRC monthly performance data: January 2017

MS Excel Spreadsheet, 4.42 KB

View online

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email different.format@hmrc.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

This monthly report shows how HM Revenue and Customs (HMRC) is doing against its key customer service performance objectives, such as:

• use of our digital services
• answering our phones
• handling customer post
• responding to complaints

Our full performance objectives are set our in our single departmental plan for 2015 to 2020.

A detailed breakdown of our performance data is held within our quarterly performance update.

Our annual reports and accounts set out our past performance.

Published 23 February 2017