Corporate report
HMRC monthly performance report: January 2021
A monthly summary of how HMRC has performed against its customer service targets.
Documents
Details
This monthly report shows how we are doing against our most important customer service performance objectives such as:
- use of our digital services
- answering our phones
- handling customer post
- responding to complaints
A detailed breakdown of our performance data is held in our quarterly performance updates. Our annual reports and accounts set out our past performance.