HMRC monthly performance report: March 2022
A monthly summary of how HM Revenue and Customs has performed against its targets.
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This monthly report shows how we are doing against our most important customer service performance objectives such as:
- how satisfied our customers are with our services
- how we’re helping our online customers
- how many phone calls we answer
- how quickly we handle their correspondence
A detailed breakdown of our performance data is held in our quarterly performance updates. Our annual reports and accounts set out our past performance.