Corporate report

HMRC monthly performance report: October 2020

A monthly summary of how HMRC has performed against its monthly customer service targets.

• From: HM Revenue & Customs
• Published: 3 December 2020

Documents

HMRC monthly performance update: October 2020

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HMRC monthly performance update data table: October 2020

MS Excel Spreadsheet, 26 KB

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Details

This monthly report shows how we are doing against our most important customer service performance objectives such as:

• use of our digital services
• answering our phones
• handling customer post
• responding to complaints

A detailed breakdown of our performance data is held in our quarterly performance updates. Our annual reports and accounts set out our past performance.

Published 3 December 2020