Organisation chart
Updated 24 May 2024
Permanent secretaries
Sir Jim Harra KCB – Chief Executive, First Permanent Secretary and Accounting Officer
Angela MacDonald – Deputy Chief Executive, Second Permanent Secretary
Executive Committee
HMRC’s Executive Committee is the department’s main executive forum. It oversees and assures all of HMRC’s work and is responsible for setting and delivering strategy. Read more about the Executive Committee.
Myrtle Lloyd – Director General Customer Services (Wellbeing Champion)
Penny Ciniewicz – Director General Customer Compliance (Race Champion)
Jonathan Athow – Director General Customer Strategy and Tax Design (Social Mobility Champion)
Justin Holliday – Chief Finance Officer, Tax Assurance Commissioner (Religion or Belief Champion)
Daljit Rehal – Chief Digital and Information Officer (CDIO) group (Accessibility Champion)
Alan Evans – General Counsel and Director General, Solicitor’s Office and Legal Services and Chief People Officer (interim) (LGBTI+ Champion)
Carol Bristow – Director General Borders and Trade
Suzanne Newton – Director General for Change Delivery group (Carers Champion)
Andrew Pemberton – Director of Communications and Guidance (Sustainability Champion)
Jonathan Russell – Chief Executive, Valuation Office Agency
HMRC Non-Executives
Our Non-Executive Directors provide an external perspective and use their skills and experience to advise the department.
Non-Executive Board members
Dame Jayne-Anne Gadhia (Lead Non-Executive, and Chair of the HMRC Board)
Michael Hearty (non-executive board member with responsibility for the Union)
Non-Executive committee members
Customer Services Group
Director General: Myrtle Lloyd
Supports customers to pay the right tax and get the right benefits and helps those who have built up debt to pay what they owe.
Customer Services Group directorates
Business Tax and Customs Operations
Director: Steve Long
Manages a diverse range of operational work covering VAT, stamp taxes, charities, savings and investments, Corporation Tax, customs and international trade and excise.
Personal Tax Operations
Director: Richard West
Assists customers, agents and employers with queries on National Insurance, Pay As You Earn (PAYE) and Self Assessment, providing extra support for those customers who require it.
Debt Management
Director: Sue Young
Responsible for receiving debt payments and accounting for tax duties and other liabilities, securing late payments and bringing in late returns.
Benefits and Credits Operations
Director: James Mitton
Responsible for the delivery of tax-free childcare and Child Benefit and works alongside the Department for Work and Pensions to manage the migration of tax credits customers to Universal Credit.
Operational Excellence
Director: Richard Hawthorn
Responsible for operational processes and data for different tax types, assuring efficiency and resolving process issues. Business Service Owners for HMRC’s main customer communication services.
Customer Services Strategy and Change
Directors: Richard Forster and Mike Beddington
Drives improvements across customer services and supports operational areas, enabling colleagues to deliver better service and work more efficiently. Plays a critical role within the delivery of HMRC’s priorities.
Finance, Planning and Performance
Director: Bal Moore
Develops demand and workload forecasts and provides customer insight and data. Supports developing and monitoring performance and future plans and provides robust financial management across Customer Services Group.
Customer Compliance Group
Director General: Penny Ciniewicz
Ensures the right tax is paid and intervenes when there is a risk of that not happening.
Customer Compliance Group directorates
Compliance Operations
Director: Janet Alexander
Leads on professionalism, customer experience and developing civil compliance capability for Customer Compliance Group. Plays a key role in operational planning and performance management.
Compliance Strategy Delivery
Director: Chris Southworth
Defines compliance strategy across HMRC supporting evidence-based decisions on compliance activity and develops measures to tackle risks and the tax gap across policy and process change.
Counter Avoidance
Director: Jonathan Smith
Responsible for compliance interventions into mass marketed tax avoidance and tackling promoters and enablers of avoidance. Develops policy to deter the promotion of tax avoidance.
Fraud Investigation Service
Director: Richard Las
Responsible for HMRC’s civil and criminal investigations into serious fraud, deploying a full range of powers, including supervisory responsibilities under the Money Laundering Regulations to protect funding for UK public services.
Individuals and Small Business Compliance
Director: Marc Gill
Manages compliance risks across all main taxes and duties, leads on work tackling hidden economy, facilitating international trade and enforcing National Minimum Wage.
Large Business
Director: Nicole Newbury
Operates a network of Customer Compliance Managers focused on managing compliance risk across the UK’s largest and most complex businesses.
Risk and Intelligence Service
Director: Andy Leggett
Plays a central role in compliance and enforcement activity by enabling HMRC to understand, assess and manage risks across the tax system through information gathering and data analysis.
Transformation
Director: Ann Conway-Hughes
Drives benefits-focused change in compliance activity across Customer Compliance Group and facilitates compliance input and change delivery from wider HMRC programmes, ensuring best practice is shared and embedded.
Wealthy and Mid-sized Business Compliance
Director: Philippa Madelin
Focuses on wealthy individuals, mid-sized businesses, public bodies, trusts and charities. Also deals with risks including employment status and intermediaries, Inheritance Tax and various incentives and reliefs.
Finance and Planning
Director: Francesca Roberts
Leads on business planning, risk management, assurance, business continuity and security for Customer Compliance Group, and supports financial and performance management through the provision of data and accounting services.
Customer Strategy and Tax Design group
Director General: Jonathan Athow
Develops and delivers policy reforms to the UK tax system to support government priorities, underpinned by high quality customer insight and analysis and working closely with HM Treasury.
Customer Strategy and Tax Design directorates
HMRC Strategies
Director: Lucy Pink
Leads on setting HMRC’s strategic direction and ensuring strategic alignment to our vision to be a modern and trusted tax and customs department.
Knowledge, Analysis and Intelligence
Directors: Jane Whittaker and Adrian Richards
Provides analysis, research and statistics to inform policy and operational decision-making, fiscal forecasting and HMRC reporting, and cross-government analysis.
Business Architecture
Director: Emma Court
Responsible for improving the transition from business ambition, through strategy, to implementation.
Customer Insight and Design
Director: Claire Walsh
Represents customer experience and process excellence across HMRC, provides the voice of the customer, designs simplified services and manages the department’s design governance.
Intermediaries
Director: Rob Jones
Acts as a catalyst to drive and enable HMRC to pivot and transform its approach to intermediation in the tax system, raising standards and improving compliance, customer experience and efficiency.
Strategic Policy into Delivery
Director: Rosalind Kay
Works across HMRC, with other government departments and devolved administrations to lead strategic policy development and co-ordination, oversee fiscal events, deliver policy change and drive improvements to policy capability.
Tax Administration
Director: Paul Riley
Responsible for developing and maintaining a policy and legislative framework for the effective administration of taxes and providing guidance and technical advice to support the framework.
Business, Assets and International
Director: Jon Sherman
Provides policy and technical oversight across direct taxation of businesses, of assets (Capital Gains Tax, Inheritance Tax and stamps taxes) and trusts, and delivers on international tax and transparency commitments.
Indirect Tax
Director: Rachel Nixon
Provides policy and technical oversight across VAT, Insurance Premium Tax, environmental and transport taxes, gambling and excise duties.
Individuals Policy
Director: Cerys McDonald
Provides policy and technical oversight across taxes and benefits that have an impact on individual customers.
Service Ownership
Director: Hitesh Patel
Leads implementation of new ways of managing HMRC services for customers based on one accountable owner driving improvements and performance through oversight of every component needed to deliver a service.
Finance, Performing, Planning and Risk
Director: Theresa Knowles
Oversees corporate operations including business planning, resource allocation, financial management, performance tracking, risk management and ensuring proper controls and assurance measures are in place.
Human Resources
Director: Dan Coughlin
Provides Human Resources support to the business group.
Policy Driven Change
Director: Sara Hale
A rolling portfolio delivering policy changes announced by HM Treasury ministers as part of the fiscal events process or arising from other government departments or devolved administrations.
Chief People Officer group
Chief People Officer (interim): Alan Evans
Develops and oversees implementation of HR policies that make HMRC a great place to work, with overall responsibility for our workforce planning, recruitment, talent management and learning activities.
Chief People Officer directorates
Interim Learning and Talent Acquisition
Director: Nicky Pattimore
Responsible for the HMRC learning strategy and transformation and leading on talent acquisition including executive recruitment and contingent labour.
Workforce Transformation and Partnering
Director: Kate Tilley
Deputy Chief People Officer and Head of HR Profession. Responsible for enabling HMRC to transform the organisation and workforce for the future through organisational and workforce design, organisational effectiveness, the development and implementation of HMRC’s people strategy and strategic workforce planning.
Business Partnering
Director: Simon Fryer
Leads HR Directors and HR Business Partner teams supporting Business Groups and Expert Advice Service, our HR casework support function.
People Design Services
Director: Bobby Chatterjee
People Design and Services leads on delivering a wider range of expert services that creates an effective and inclusive Employee Framework for HMRC. Our portfolio encompasses Employee Policy, Employee Relations and Reward, as well as Equality Diversity and Inclusion including Health & Safety, Wellbeing and Corporate Security.
Chief Finance Officer group
Includes our finance and commercial functions, as well as estates and banking services provided to HMRC and other government departments.
Chief Finance Officer: Justin Holliday
Chief Finance Officer directorates
Change Assurance and Investment
Director: Mike Shipp
Responsible for providing independent assurance on HMRC’s delivery of change and investment decision-making including Transformation and Borders and Trade programmes.
Commercial
Directors: John Hayes, Dale Kidson, Andrew Wilson
Responsible for all commercial arrangements, partnering with contract owners throughout HMRC to deliver better outcomes through our suppliers, ensure value for money, enable innovation and create opportunities for social value.
Financial Strategy and Performance
Director: Ian Clarke
Responsible for the overall financial and performance planning, monitoring and reporting at the heart of HMRC’s delivery.
Unity Programme
Director: Cath Rollo
Responsible for the Unity Programme which will deliver a Shared Services HR and Finance function utilising new technology and processes to support HMRC, the Department for Transport and the Department for Levelling up, Housing and Communities from June 2024.
Internal Audit
Director: Tim Addison
Provides independent assurance to the chief executive that risk management, governance and internal control processes are operating effectively and efficiently, helping to protect HMRC’s reputation.
Unity Business Services
Director: Toni Court
Responsible for providing high quality contact and transactional HR, finance and procurement support services to all employees of HMRC and the Valuation Office Agency (VOA).
Risk, Control and Financial Accounting
Director: Alison Bexfield
Responsible for accounting for all HMRC activity while assuring departmental risks are managed, effective controls are in place and our financial systems are accredited.
Estates and Locations Programme
Director: Colin Cassé
Responsible for providing modern, high quality, safe, secure and inclusive office and specialist workplaces for colleagues in HMRC and other government departments.
Chief Digital and Information Officer (CDIO) group
Chief Digital and Information Officer: Daljit Rehal
Designs, develops and runs digital and information services for our people and our customers while ensuring we hold data in a way that is secure and meets legal requirements.
Chief Digital and Information Officer directorates
Chief Operating Officer
Chief Operating Officer: Dale Kidson
Responsible for continually improving the CDIO operating Model and ensuring that strategic relationship (customer and supplier) and portfolio management activities deliver maximum value to HMRC.
Finance Director
Finance Director: David Swainston
Responsible for ownership and development of the CDIO Governance Framework, ensuring data-driven decision making; development and tracking of robust business cases, and optimisation of CDIO financial management.
Head of Enterprise Platform Services/Change
Head of Enterprise Platform Services and Change: Saghir Akbar
Accountable for entire live services operational strategy, performance and planning and ensuring this strategy aligns with HMRC’s business strategy, and the requirements of CDIO customer groups and major programmes.
Director of Chief Technology Office and Design
Director of Chief Technology Office and Design: Tom Skalycz
Responsible for the definition of IT strategy, formulating plans and models that enable platforms and products to evolve through IT solutions. Drives innovation across HMRC’s technology landscape.
Chief Security Officer
Chief Security Officer: Kelly Paterson
Responsible for developing the HMRC security strategy and implementing security procedures and controls that comply with regulatory and legal requirements as well as demonstrating good practice.
Chief Information Officer for Borders and Trade
Chief Information Officer for Borders and Trade: Nicolas Bourven
Responsible for delivering technology for Borders and Trade work across government to develop a 2025 strategy to support the government’s ambitious agenda for a world-class UK borders and trade operation.
HR Director, CDIO
HR Director, CDIO: Breda O’Connor
Owns and develops the CDIO Strategic Workforce Plan, working closely with the Chief Operating Officer to ensure that the right interventions are in place to continually uplift people capability.
Head of Unity Director of Tech
Head of Unity Director of Tech: Simon Smith
Responsible for delivering the technical components of the Unity Target Architecture and support for the wider service. Owns and manages the technology, associated build and operation, working with other CDIO functions.
Chief Product Owner
Chief Product Owner: Sarah McMann
Accountable for the development and delivery of services and products using configuration of existing capabilities, API’s and integration of platform capability. Delivers against agreed product development roadmaps and strategy.
Chief Data Officer
Chief Data Officer: Aydin Sheibani
Accountable for the enterprise-wide data strategy, governance, control and data solution delivery execution. Develops HMRC’s data science capability, ensuring it is embedded within our development lifecycle.
Solicitor’s Office and Legal Services
General Counsel and Director General: Alan Evans
Provides legal services to HMRC.
Legal Services directorates
Litigation
Director: Samantha Pullin
Responsible for tax and other-related litigation involving HMRC conducted by lawyers.
Legal Operations and Business Transformation
Director: Mark Wilson
Conducts litigation for HMRC (tax, benefits/credits, National Minimum Wage, enforcement/insolvency); undertakes Statutory Reviews (penalty/ compliance decisions); and manages ministerial correspondence, Freedom of Information/Subject Access requests, parliamentary questions and transformation within the Solicitor’s Office and Legal Services.
Business Tax and International Law
Director: John Evans
Provides legal advice to HMRC covering all business taxes, environmental taxes, business rates, information law, customs and excise, and European and international trade.
Personal Taxes and Corporate Services Advisory
Director: Jo Greenidge
Provides a variety of legal advisory (personal tax, benefits and credits, counter-avoidance, commercial, criminal) and accountancy and insolvency services to HMRC.
Borders and Trade group
Director General: Carol Bristow
Supports UK international trade and the collection of taxes and duties on imports, working closely with Home Office Border Force.
Borders and Trade directorates
Customs Policy and Strategy
Director: Alex Pienaar
Responsible for policy development, implementation, maintenance, and improvement of the UK customs regime, in line with government priorities and ministerial objectives.
Border Driven Change
Director: Sarah Hartley
Supports the government’s world class border ambition through the delivery of a single UK customs platform, improvements to customs controls, and ensuring UK Transit obligations are met.
Border Services, Data and Design
Director: Gill Evans
Focuses on improving end-to-end border services by clearly articulating HMRC’s customer offer and its value, and developing evidence-based design choices to improve performance and customer compliance.
Strategic Planning, Customer and Infrastructure
Director: Claire Dartington
Responsible for ministerial and parliamentary briefing on HMRC-related border issues, strategic management of supply chain customers and providing capability for reassessing existing UK inland border facilities and developing new ones.
Borders and Trade Programme and Operational Delivery
Director: Julie Etheridge
Delivers open UK market access for Northern Ireland businesses and responsible for inland border facilities, freeports, Social Security coordination and the Windsor Framework.
Change Delivery group
Director General: Suzanne Newton
Manages HMRC’s change portfolio and leads on some of the largest and most complex change programmes.
Change Delivery group directors
Single Customer Account Programme
Director: Dan Woodrow
Responsible for delivering a single digital experience for customers across web and mobile channels by integrating and improving services currently within Personal and Business Tax Accounts, to expand customer coverage.
Single Trade Window
Director: Max Hacon
Works with trade and industry experts to design a digital gateway between businesses and UK border systems that enables users to quickly and easily meet their import, export and transit obligations.
Making Tax Digital Programme
Director: Craig Ogilvie
Aims to help reduce the tax gap by requiring customers to keep digital records, use Making Tax Digital-compatible software and submit updates every quarter, bringing the tax system closer to real time.
Portfolio Management
Director: Oliver Fisher
Responsible for optimising the allocation of funding to change initiatives, ensuring HMRC delivers on its strategy and government priorities, realising the benefits for our people, work and customers.
Income Tax Service Transformation
Director: Claire McGuckin
A dedicated multifunctional team that brings together colleagues across HMRC to develop digital services that are simpler and easier to use for customers and colleagues.
Group Finance and Business
Director: Catherine Blair
Provides a strategy, planning and performance function that unites finance, risk and assurance, benefits management, business change, policy and strategy expertise to help HMRC achieve its strategic objectives.
HMRC Communications and Guidance
Director: Andrew Pemberton
Provides communications advice, support and services to HMRC, as well as delivering and improving HMRC’s guidance for colleagues and customers. Also incorporates HMRC’s Sustainability Team.
Valuation Office Agency
Chief Executive: Jonathan Russell
The Valuation Office Agency is an executive agency, sponsored by HM Revenue and Customs.
Valuation Office Agency directorates
Chief Valuer
Chief Valuer: Alan Colston
Provides valuation and technical advice, promotes and assures professional standards, consistency, objectivity and transparency to deliver reliable property valuations as the Head of the Surveying Profession with VOA. He is also Senior Responsible Officer for the Business System Transformation Programme.
Corporate Services Group
Chief of Corporate Services Group: Toby Nerval
Responsible for VOA’s Finance, Performance, Governance, HR and Estate.
Chief Operating Officer
Chief Operating Officer: Derek Thomas
Responsible for operational delivery across VOA within 4 Regional Valuation Units, 3 Customer Service Centres, the National Council Tax Team, the Operational Excellence Directorate and the Service Delivery Directorate.
Strategy and Transformation
Chief Strategy and Transformation Officer: Carolyn Bartlett
Responsible for strategy, policy, transformation, information data and analysis. Is Senior Responsible Officer for the Non-Domestic Rating (Business Rates) Reforms programme.