Research and analysis

HMRC quality of service: customer perspective

Research on what customers think is a good service from HM Revenue and Customs.

• From: HM Revenue & Customs
• Published: 6 November 2013

Documents

Understanding quality of service from a customer perspective

Ref: HMRC Research Report 285

PDF, 545 KB, 42 pages

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Details

Research report on a qualitative study exploring customers’ view of what constitutes a quality service HM Revenue and Customs.

Published 6 November 2013