Research and analysis

HMRC service quality and delivery: agent and staff perceptions

Research on the quality of service HM Revenue and Customs provides to tax agents.

• From: HM Revenue & Customs
• Published: 3 February 2011

Documents

Agents qualitative research

Ref: HMRC Research Report 122

PDF, 84.4 KB, 8 pages

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Details

Research report on the findings of a qualitative study into HM Revenue and Customs’ (HMRC’s) services for tax agents. The research looks at agent and staff perceptions of the quality of service provided by HMRC.

Published 3 February 2011