Research and analysis

HMRC stakeholder engagement research 2020 to 2021

This report describes the main findings from HMRC's annual stakeholder research.

Documents

HMRC stakeholder engagement research 2020 to 2021

Details

HM Revenue and Customs (HMRC) uses the results of its stakeholder engagement research to help understand the views of its main stakeholders and inform future engagement and communications with these groups.

The report examines their:

  • general perceptions of HMRC, including favourability and advocacy
  • awareness of HMRC and knowledge about its remit, vision and priorities
  • perceptions of HMRC’s performance
  • views of HMRC’s engagement with stakeholders

This report presents the results from this annual survey from 2020 to 2021.

Updates to this page

Published 4 November 2021

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