Guidance

How the Environment Agency manages unacceptable customer behaviour

The Environment Agency's position on unacceptable behaviour by customers towards its staff.

• From: Environment Agency
• Published: 13 September 2016

Applies to England

Documents

Managing unacceptable customer behaviour: position statement

Ref: LIT 10503

PDF, 328 KB, 2 pages

Details

This position statement explains how the Environment Agency manages unacceptable behaviour from customers and provides information about the action it can take.

Published 13 September 2016