How to make a complaint about how RPA uses your personal data
Published 18 July 2024
© Crown copyright 2024
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This publication is available at https://www.gov.uk/government/publications/how-to-make-a-complaint-about-how-rpa-uses-your-data/how-to-make-a-complaint-about-how-rpa-uses-your-personal-data
If you have concerns or a complaint about the way the Rural Payments Agency (RPA) handles your personal data, please provide details to us using the following methods.
You can call or email the Customer Service Centre on 03000 200 301 or ruralpayments@defra.gov.uk
Or write to:
Rural Payments Agency
PO Box 69
Reading
RG1 3YD
Or you can email RPA’s Data Protection Lead (DPL) at RPA.DPAQueries@rpa.gov.uk or write to:
RPA Data Protection Lead
Rural Payments Agency
King's Meadow House
King's Meadow Road
Reading
Berkshire
RG1 8DQ
Or you can email Defra’s Data Protection Officer (DPO) at DefraGroupDataProtectionOfficer@defra.gov.uk or write to:
Defra Group Data Protection Officer
Department for Environment, Food and Rural Affairs
SW Quarter
2nd floor
Seacole Block
2 Marsham Street
London
SW1P 4DF
The Information Commissioner’s Office (ICO) prefers complaints to be directed to the organisation and its DPO in the first instance. If you are unhappy with the outcome following contact with RPA’s DPL or Defra’s DPO, you can email casework@ico.org.uk or write to:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Any complaint to RPA, Defra or ICO is without prejudice to your right to seek redress through the courts. Full details are on the Information Commissioner’s website.