How to make a complaint to United Kingdom Security Vetting
How to make a complaint if you are dissatisfied with the service that you have received from United Kingdom Security Vetting (UKSV).
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United Kingdom Security Vetting (UKSV) defines complaints as an expression of dissatisfaction with the services provided by UKSV. This guidance provides you with information on how you can submit a complaint to UKSV and outlines what you can expect from the process and what we expect from you in return.
Updates to this page
Last updated 23 May 2023 + show all updates
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Response time for complaints has been updated to 25 days
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Postal address for complaints updated
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Updated complaints process.
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First published.