Guidance
How to make a complaint to United Kingdom Security Vetting
How to make a complaint if you are dissatisfied with the service that you have received from United Kingdom Security Vetting (UKSV).
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Details
United Kingdom Security Vetting (UKSV) defines complaints as an expression of dissatisfaction with the services provided by UKSV. This guidance provides you with information on how you can submit a complaint to UKSV and outlines what you can expect from the process and what we expect from you in return.
Updates to this page
Published 24 March 2020
Last updated 23 May 2023
show all updates
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Response time for complaints has been updated to 25 days
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Postal address for complaints updated
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Updated complaints process.
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First published.