Independent report

Report on HS2 Ltd’s complaints handling and community engagement

This independent review by Ian Bynoe is in response to a recommendation from the PHSO in her report of November 2015.

• From: High Speed Two (HS2) Limited
• Published: 21 April 2016

Documents

Report on HS2 Ltd’s complaints handling and community engagement

PDF, 616 KB, 34 pages

Report response from Simon Kirby, HS2 Ltd Chief Executive

PDF, 108 KB, 1 page

HS2 Ltd response to Ian Bynoe report

PDF, 244 KB, 4 pages

Details

Ian Bynoe was appointed to carry out a review of High Speed Two (HS2) Ltd’s complaints handling and community engagement. This followed a report by the Parliamentary and Health Services Ombudsman (PHSO) on an investigation into complaints about HS2 Ltd.

Published 21 April 2016