If you cannot get an NHS COVID Pass letter (English, text only)
Updated 21 June 2021
Applies to England
Your coronavirus (COVID-19) vaccination status
You recently contacted 119 (COVID-19 vaccination status service) to request a letter confirming that you have received your COVID-19 vaccinations.
Unfortunately we were unable to generate a letter on this occasion. A letter can only be generated when your vaccination record contains all of the required information to confirm that you have received 2 doses of any UK approved COVID-19 vaccine.
What you should do now
If you are planning to travel outside of the UK and need to have evidence of your vaccination course, please contact your GP practice with your vaccination details. It will help them if you can also provide this reference: <reasoncode> <failure reason>.
Your GP practice will then liaise with the vaccination programme and local vaccination service(s) to understand what information may be preventing your letter from being generated.
Getting your vaccination status confirmation
Once your record has been updated, there are 2 ways you can choose to demonstrate your vaccination status:
1. If you have internet access and a smartphone, tablet or a computer, you will be able to view your vaccination status online:
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using the NHS App – see www.nhs.uk/nhsapp
You will need to register for these services. You can also then download a PDF file or get an email showing this information.
2. Alternatively, you can request your COVID-19 vaccination letter again, by calling 119.
If you are planning to travel soon
You should also check the latest travel advice with your transport or travel operator and on the Foreign, Commonwealth and Development Office website at www.gov.uk/foreign-travel-advice.
If you plan to travel outside the UK and need to have evidence of your vaccinations, the fastest way to get it is to use the NHS App or the NHS website at www.nhs.uk/coronavirus.
Find out about COVID-19 symptoms, testing, vaccination and self-isolation on the NHS website at www.nhs.uk/coronavirus.
Data protection
The Department for Health and Social Care is acting as the Data Controller and is responsible for processing your personal data for the purposes of the COVID-19 Status Programme.
To find out more, you can access our privacy notice at: https://www.gov.uk/government/publications/dhsc-privacy-notice or search for ‘DHSC Status Privacy Notice’ in your website browser.