Corporate report

Immigration and Asylum Appeals Reformed Service: Evaluation Report

Research report of the second stage in an evaluation of the digital service for appealing a visa or immigration decision.

• From: HM Courts & Tribunals Service
• Published: 30 January 2025

Applies to England, Scotland and Wales

Documents

Immigration and Asylum Appeals Reformed Service: Evaluation Report - January 2025

PDF, 1.48 MB, 72 pages

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Details

This report evaluates the new reformed appeal services for legally represented appellants and Appellants in Person, to understand current delivery and ensure lessons are learned to inform future practice.

The evaluation involved both qualitative and quantitative research. Data collected included:

• Interviews with 21 Appellants in Person (i.e., those who do not have legal representation).
• Interviews with 51 professionals, including legal representatives, judges, legal officers, Home Office staff, and Courts and Tribunals Service Centre staff.
• Analysis of management information relating to the outputs and performance of the legally represented and Appellant in Person services.

Please note, since January 2020 and the research period, there have been iterative changes to the service. As such, some of the findings of this evaluation may reflect earlier stages of reform which have been changed since.

Published 30 January 2025