Guidance

Import Control System: service availability and issues

Check the availability and any issues affecting the Import Control System (ICS) online service.

From:
HM Revenue & Customs
Published
24 August 2015
Last updated
10 October 2024 — See all updates

Documents

Import Control System — service availability and issues

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Details

Latest updates on the availability and any issues affecting the ICS online service.

You can also find out about service availability and any issues affecting the Import Control System 2 (ICS2).

Updates to this page

Published 24 August 2015
Last updated 10 October 2024 + show all updates

  1. The service issue about the Import Control System has now been resolved.

  2. A service issue about the Import Control System has been added.

  3. Planned downtime from 5pm to 6pm on Wednesday 12 June 2024 has been added.

  4. Planned downtime from 6pm to 10pm on Wednesday 24 April 2024 has been added.

  5. Service availability message for Import Control System Northern Ireland (ICS NI) added.

  6. Planned downtime message from 5pm to 8pm on Thursday 27 July 2023 has been added.

  7. Planned downtime for Sunday 2 July 2023 9am to 9:30pm has been cancelled.

  8. Planned downtime from 9am on Sunday 2 July 2023 to 9:30pm on Sunday 2 July 2023 has been added.

  9. Planned downtime for 4 May 2023 has been cancelled.

  10. Planned downtime for the Import Control System — Third Party Validation Service, ICS TPVS (test system) has been added from 5pm to 9pm on Thursday 4 May 2023.

  11. A link to 'Import Control System 2: service availability and issues' has been added.

  12. Planned downtime from 5pm on Friday 18 November 2022 to 6pm Saturday 19 November 2022 has been added.

  13. Planned downtime from 8:30am to 5pm on Monday 23 May 2022 has been added.

  14. Planned downtime from 12:01am to 2:01am on Tuesday 23 November 2021 has been added.

  15. Planned downtime from 9:30pm to 11:30pm Saturday 27 November 2021 has been added.

  16. Planned downtime from Wednesday 11 August 11:59pm to 1:30am Thursday 12 August 2021 has been added.

  17. The service will no longer be unavailable from Thursday 8 to Friday 9 July.

  18. Planned downtime from 11:59pm on Thursday 8 July 2021 to 1:30am Friday 9 July 2021 has been added.

  19. Planned downtime for Thursday 31 December 2020 from 11:59am to 11pm has been added.

  20. This service will be unavailable from 5pm to 9.30pm on Thursday 24 September.

  21. Planned downtime for Sunday 1 December 2019 6pm to 8pm has been added.

  22. The planned downtime for Thursday 31 October 2019 has been cancelled.

  23. This service will be unavailable from 5pm to 11pm on Thursday 31 October.

  24. There will be some disruptions to the Import Control System service on Sunday 1 September. Information about this issue has been added.

  25. Planned downtime for Friday 12 April 2019 from 5pm to 11pm has been removed.

  26. You will be unable to use this service from 5pm to 11pm on Friday 12 April 2019. Information about this issue has been added.

  27. Planned downtime for Saturday 16 February 2019 11am to 4pm has been added.

  28. The Import Control System test environment will be unavailable on Thursday 24 January 2019 from 5pm to 7pm.

  29. Service issue for Import Control System authentication has been added.

  30. ICS delayed responses on 28 November 2018 from 6pm to 9pm has been added to the service issues section.

  31. Downtime previously planned for 17 and 18 November will now take place on 24 and 25 November.

  32. Service issue for Thursday 8 November 2018 from 6pm to 11pm has been added.

  33. Planned downtime for 3 and 4 November will now take place on 17 and 18 November.

  34. Planned downtime for 3 and 4 November added.

  35. HMRC is aware of issues affecting third party submissions using ICS. This is being investigated as a high priority.

  36. Service issues section has been updated to say there are issues with submissions.

  37. Planned downtime for Saturday 3 March 2018 has been added.

  38. There will be planned downtime from 8pm to 8:30pm on Tuesday 10 October 2017.

  39. Planned downtime scheduled for 19 March 2017 has been cancelled.

  40. Planned downtime has been added to this page.

  41. Planned downtime section has been updated with new information.

  42. There will be a period of downtime scheduled for Sunday 16 October 2016

  43. Planned downtime has been updated.

  44. Planned downtime added to this page

  45. Planned downtime added to this page.

  46. Service issues section has been updated.

  47. Planned downtime added to this page.

  48. Planned downtime added to this page.

  49. Planned downtime has been added to this page.

  50. First published.

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