Research and analysis

Incident journey of anti-social behaviour: from reporting to resolution

This report presents findings on how anti-social behaviour is managed locally and victim experiences across reporting, investigation, resolution, and appeals.

Applies to England and Wales

Documents

Details

This report presents findings from research conducted by Ipsos UK for the Home Office, including:

  • variations, commonalities, and best practice in local practices, including how reported anti-social behaviour (ASB) is handled, processed, thresholds for action, and resolutions
  • victims and witness experiences of local handling of ASB

Agencies/organisations consult national guidance when developing local responses to ASB, meaning the incident journey varies by location and agency/organisation. The research identified a range of barriers to reporting ASB and limited awareness of appeals processes. Victim and witness satisfaction was influenced by a range of factors and identified the need for good communication from agencies and organisations, swift response times, information on what to expect and clear action towards resolving ASB.

Updates to this page

Published 27 March 2023

Sign up for emails or print this page