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Independent Case Examiner service standards

This publication lists the Independent Case Examiner service standards and shows how it has performed.

• From: Independent Case Examiner
• Published: 25 July 2017
• Last updated: 5 November 2024 — See all updates

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Independent Case Examiner service standards data

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We update the Independent Case Examiner (ICE) service standards performance information every quarter.

Published 25 July 2017
Last updated 5 November 2024 + show all updates

1. 5 November 2024

   Updated service standards with quarter 2 data for 2024 to 2025 operating year.

2. 18 July 2024

   Updated Independent Case Examiner's service standards with quarter 1 data for 2024 to 2025 operating year.

3. 23 April 2024

   Added Independent Case Examiner service standards data to 31 March 2024.

4. 24 January 2024

   Added Independent Case Examiner service standards data to 31 December 2023.

5. 6 November 2023

   Published Independent Case Examiner service standards data to 30 September 2023.

6. 18 July 2023

   Added Independent Case Examiner service standards data performance data up to to 30 June 2023.

7. 12 June 2023

   New data has been added up 31 Mar 2023.

8. 2 March 2023

   Amended the figure for the quarter ending 30 June 2022 from 86.1 to 82.6.

9. 1 March 2023

   Amended service standard data for 2022 to 2023, up to 30 June and up to 31 December, to now read 86.1.

10. 6 February 2023

    Added performance data for October to December 2022.

11. 28 October 2022

    Added Independent Case Examiner performance data to 30 June and 30 September 2022.

12. 17 May 2022

    Added Independent Case Examiner performance data for 31 December 2021 and 31 March 2022.

13. 17 December 2021

    Added performance data to 30 September 2021.

14. 13 August 2021

    Added performance data to 30 June 2021.

15. 3 December 2020

    Added performance data to 30 September 2020.

16. 9 July 2020

    Added performance data to 30 June 2020.

17. 21 January 2020

    Added performance data to 31 December 2019.

18. 17 October 2019

    Added performance data to 30 September 2019.

19. 16 August 2019

    Added performance data to 30 June 2019.

20. 23 April 2019

    Added performance data to 31 March 2019.

21. 16 January 2019

    Added performance data to 31 December 2018.

22. 22 October 2018

    Added performance data to 30 September 2018.

23. 11 July 2018

    Added performance data to 30 June 2018.

24. 24 April 2018

    Added performance data to 31 March 2018.

25. 18 January 2018

    Added performance data to 31 December 2017.

26. 6 October 2017

    Added performance data to 30 September 2017.

27. 25 July 2017

    First published.