Corporate report

Independent Examiner of Complaints Annual Report 2023 to 2024

Annual report of the Independent Examiner of Complaints (IEC).

• From: Office for the Independent Examiner of Complaints
• Published: 4 October 2024

Documents

Independent Examiner of Complaints Annual Report 2023 to 2024

PDF, 1.1 MB, 40 pages

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Details

Report from the Independent Examiner of Complaints (IEC) on:

• the general approach to administering the complaints accepted for examination
• the volume of referrals
• case examples and opportunities for service improvement

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Published 4 October 2024