Use the dedicated mailbox to get VAT deregistration confirmation — insolvency practitioner bulletin 1 (2023)
Published 31 January 2025
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New mailbox for VAT deregistration confirmation
We are trialling a dedicated mailbox for insolvency practitioners (IPs) to request VAT deregistration confirmation.
This is only to be used when insolvency practitioners have been unable to obtain a response through the normal channels.
The trial started 9 January 2023 and will run until 9 April 2023.
It’s part of HMRC’s work to improve the insolvency practitioner (IP) customer journey — in line with HMRC’s Charter value of ‘making things easy.’
Escalation route for case queries
We have seen a significant increase in VAT deregistration case queries, and we know that some of you are having difficulty accessing the VAT deregistration telephone lines.
Whilst we are working to fix this, we know that many of you are frustrated when simply looking for a deregistration date.
To help you, we’ve set up a direct insolvency practitioner deregistration mailbox, to request confirmation of deregistration dates.
Please only use the mailbox:
- when the VAT 7 was submitted more than 40 days ago
- to request a deregistration date — all secondary questions will be unanswered and deleted so that we can prioritise and quickly deal with providing deregistration confirmation
The HMRC deregistration contact form must be fully completed with all information.
Please ensure you use the deregistration contact form and not the Cust Insol Mailbox contact form for escalations, as they require different details.
The contact form cannot be scanned as the system will not read the data.
In the email subject box write — Insolvency Dereg. Date Request.
What we need you to do
Contact forms should be emailed to: vatderegreinstatements@hmrc.gov.uk.
Follow these instructions.
Step 1 — email contact form
Complete the attached Dereg. contact form for each individual case.
Use the email subject heading — ‘Insolvency Dereg. Date Request’.
Send the email to: vatderegreinstatements@hmrc.gov.uk attaching your completed contact form.
Step 2 — if you need to chase progress
If you have not had a response from your original referral within 15 working days, please escalate to: InsolCustServices@hmrc.gov.uk.
The mailbox will be live until 9 April 2023. As this is a trial, we could make further changes.
Further questions
Please contact R3 or your representative group who will contact HMRC.