As part of HMRC’s insolvency work to improve the insolvency practitioner’s customer journey, and in line with the HMRC Charter values of ‘making things easy’, we have been trialling a dedicated mailbox for insolvency practitioners to request VAT deregistration confirmation.

How the trial has progressed

The trial has been running for over 2 months and over 500 insolvency practitioners have used the mailbox.

We have committed resource from the Deregistration Team, who have processed thousands of requests within the agreed time scale of 15 working days and driven quicker response times using email replies.

However, the best way for us to gauge the success of the trial is to get feedback from you, the people who have used it.

Trial extended

We have extended the trial until 2 May 2023, so that we can gather more feedback through our survey.

The survey will provide robust data to support HMRC’s commitment to driving continuous improvements for the insolvency sector.

Please complete the survey

The survey is open until 2 May. There are just 7 questions to answer and should take no longer than 10 minutes.

You can complete the survey.

The survey is voluntary, and your responses will be completely anonymous.

There is an opportunity in question 7 to volunteer to remove anonymity, by entering your name, company name and contact details, but all questions are voluntary.

What will happen to my answers

HMRC will review the findings of the survey and use the results to review the deregistration mailbox process.

HMRC are committed to ensuring the security and protection of the personal information that we process.

This survey is conducted in line with HMRC’s ethical guidelines and the HMRC Privacy Notice.

Further questions

Please contact R3 or your representative group who will contact HMRC.