Guidance

How to use the VAT insolvency only mailbox to avoid delays — insolvency practitioner bulletin 6 (2024)

Published 31 January 2025

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This publication is available at https://www.gov.uk/government/publications/insolvency-practitioner-bulletin-6-2024-how-to-use-the-vat-insolvency-only-mailbox-to-avoid-delays/975146a5-155a-4d37-8e96-5702b5527433

What you need to know

We have been asked to issue a reminder that the VAT insolvency only mailbox ‘vatinsolvencyonly@hmrc.gov.uk’ is automated.

You must only use one of the following options as your email subject header:

  • repayments
  • claim (new, amended claim requests or queries)
  • complaint
  • dividends
  • VAT group
  • misc (please only use when the query does not fit any other option)

Please do not use any other characters, for example dates, numerical and hyphens.

We are working hard to ensure responses are provided as quickly as possible.

Further delays will be avoided if you can help us by ensuring that:

  • email subject headers are used correctly
  • you only send an email relating to one specific query
  • you do not send follow-up emails or progress chasers

What we need you to do

Please continue to use this process going forward, and ensure the correct details are used, so that we can deal with your correspondence as quickly as possible.

Further questions

If you have any questions about this insolvency bulletin, please direct them to R3 or your representative group who will take them forward with HMRC.

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