Transparency data
Corporate scorecard summary 2020 - 2021
Updated 31 October 2024
© Crown copyright 2024
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This publication is available at https://www.gov.uk/government/publications/insolvency-service-corporate-scorecard-summaries/corporate-scorecard-summary-2020-2021
1. Corporate scorecard summary 2020-2021 (cumulative year to date performance)
These tables show actual year to date cumulative performance for the following measures.
1.1 Activity Drivers: Key Volumes
| Measure title | Units | Q1 Year to date | Q2 Year to date | Q3 Year to date | Q4 Year to date |
|---|---|---|---|---|---|
| Redundancy Payment Claims from individuals (RP1 forms) | Application numbers | 29,775 | 59,464 | 76,305 | 96,219 |
| Debt Relief Order (DRO) applications | Application numbers | 4,858 | 9,468 | 13,729 | 17,938 |
| Director Conduct Reports (sifted in) | Report numbers | 2,469 | 3,896 | 5,221 | 6,264 |
| Bankruptcy Orders (debtor applications and creditor petitions) | Case numbers | 2,441 | 5,225 | 8,067 | 10,843 |
| Compulsory Liquidation Winding Up Orders | Case numbers | 206 | 509 | 658 | 764 |
1.2 Supporting those in financial distress
| Measure title | Units | Q1 Year to date | Q2 Year to date | Q3 Year to date | Q4 Year to date |
|---|---|---|---|---|---|
| Debt relief orders determined within 48 hours | Percentage | 99% | 99% | 99% | 99% |
| Bankruptcy orders sought by individuals made within 2 working days | Percentage | 98% | 99% | 97% | 97% |
| Average processing time for redundancy payments claims | Number of days | 12.8 | 13.2 | 13.7 | 12.8 |
1.3 Tackling financial wrongdoing
Enforcement Outcomes
| Measure title | Units | Q1 Year to date | Q2 Year to date | Q3 Year to date | Q4 Year to date |
|---|---|---|---|---|---|
| Civil and criminal company director disqualifications obtained | Defendant numbers | 214 | 485 | 737 | 981 |
| Civil and criminal company director Disqualification tariff | Average years | 5.1 | 5.6 | 5.7 | 5.6 |
| Defendants convicted of criminal offences | Defendant numbers | 4 | 13 | 33 | 61 |
| Criminal offence sentence: Unpaid Work | Total hours | 160 hrs | 840 hrs | 2065 hrs | 3295 hrs |
| Criminal offence sentence: Imprisonment (incl. suspended) | Total months | 180 | 200 | 344 | 471 |
| Criminal offence sentence: Confiscation Order | Monetary value | £83,308 | £356,916 | £763,607 | £763,607 |
| Criminal offence sentence: Rehabilitation Order | Total days | 10 | 10 | 10 | 20 |
| Live company investigations completed | Case numbers | 24 | 42 | 78 | 146 |
| Winding up orders as a result of live company investigation | Volume | 11 | 21 | 29 | 42 |
| Bankruptcy restrictions obtained | Defendant numbers | 70 | 149 | 216 | 302 |
| Bankruptcy restriction tariff | Average years | 4.4 | 4.6 | 4.5 | 4.6 |
Work in progress: Identified for Investigation
| Measure title | Units | Q1 Year to date | Q2 Year to date | Q3 Year to date | Q4 Year to date |
|---|---|---|---|---|---|
| Company cases identified for investigation (civil director disqualification) | Case numbers | 501 | 838 | 1190 | 1644 |
| Cases identified for criminal investigation | Case numbers | 37 | 60 | 129 | 175 |
| Companies identified for Live investigations under Companies Act 1985 | Case numbers | 40 | 91 | 170 | 238 |
| Bankruptcy restriction cases identified for investigation | Defendant numbers | 282 | 517 | 723 | 918 |
Work in progress: Under Investigation
| Measure title | Units | Q1 Year to date | Q2 Year to date | Q3 Year to date | Q4 Year to date |
|---|---|---|---|---|---|
| Company cases under investigation (civil director disqualification) | Case numbers | 930 | 827 | 863 | 851 |
| Cases under criminal investigation | Case numbers | 125 | 129 | 133 | 137 |
| Live companies under investigation (Companies Act 1985) | Case numbers | 42 | 63 | 69 | 61 |
| Bankruptcy restriction defendants under investigation | Defendant numbers | 331 | 275 | 307 | 268 |
Work in progress: Post Investigation Enforcement Action
| Measure title | Units | Q1 Year to date | Q2 Year to date | Q3 Year to date | Q4 Year to date |
|---|---|---|---|---|---|
| Civil company defendants post investigation / in Enforcement action (director disqualifications) | Defendant numbers | 832 | 815 | 732 | 630 |
| Criminal defendants post investigation / in Enforcement action | Defendant numbers | 278 | 278 | 271 | 245 |
| Live companies post investigation / in Enforcement action | Case numbers | 24 | 26 | 27 | 32 |
| Bankruptcy restriction defendants post investigation / in Enforcement action | Defendant numbers | 66 | 59 | 61 | 71 |
Work in progress: Concluded
| Measure title | Units | Q1 Year to date | Q2 Year to date | Q3 Year to date | Q4 Year to date |
|---|---|---|---|---|---|
| Company case investigations for civil director disqualifications concluded | Case numbers | 191 | 377 | 548 | 791 |
| Criminal case investigations concluded | Case numbers | 35 | 64 | 105 | 190 |
| Live company investigations under Companies Act 1985 concluded | Case numbers | 3 | 12 | 13 | 42 |
| Bankruptcy restriction investigations concluded | Defendant numbers | 83 | 156 | 259 | 336 |
1.4 Customer Service
| Measure title | Units | Q1 Year to date | Q2 Year to date | Q3 Year to date | Q4 Year to date |
|---|---|---|---|---|---|
| Distributions made | Monetary value | £5.9m | £11.9m | £24.0m | £35.9m |
| Launch a new and improved telephony system, allowing us to work more responsively * | |||||
| Time in Queue: calls to the agency enquiry lines answered within two minutes | Percentage | ||||
| Service Level: calls to agency enquiry lines that are successfully answered | Percentage |
* Offices and therefore central call lines closed 24th March. RPS IP call line reopened 22nd June and ORS switchboard line opened 1st September.