Corporate scorecard summary 2023 - 2024
Updated 31 October 2024
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This publication is available at https://www.gov.uk/government/publications/insolvency-service-corporate-scorecard-summaries/corporate-scorecard-summary-2023-2024
1. Corporate scorecard summary page 2023-2024 (cumulative year to date performance)
These tables show actual year to date cumulative performance for the following measures. Data are extracted from live administrative systems and therefore some figures for Q1 may be revised in future updates.
1.1 Activity Drivers: Key Volumes
| Measure title | Units | Q1 Year to date | Q2 Year to date | Q3 Year to date | Q4 Year to date |
|---|---|---|---|---|---|
| Redundancy Payment Claims from individuals (RP1 forms) | Application numbers | 19,377 | 40,899 | 65,223 | 85,592 |
| Debt Relief Order (DRO) applications | Application numbers | 7,153 | 15,468 | 24,087 | 32,514 |
| Director Conduct Reports (sifted in) | Report numbers | 3,170 | 6,304 | 9,172 | 11,933 |
| Bankruptcy Orders (debtor applications and creditor petitions) | Case numbers | 1,854 | 3,833 | 5,740 | 7,921 |
| Compulsory Liquidation Winding Up Orders | Case numbers | 645 | 1,379 | 2,178 | 2,991 |
1.2 Supporting those in financial distress
| Measure title | Units | Q1 Year to date | Q2 Year to date | Q3 Year to date | Q4 Year to date |
|---|---|---|---|---|---|
| Debt relief orders determined within 2 working days | Percentage | 98% | 99% | 98% | 99% |
| Bankruptcy orders sought by individuals made within 2 working days | Percentage | 95% | 95% | 94% | 95% |
| Average processing time for redundancy payments claims | Number of days | 11 | 10 | 9 | 10 |
1.3 Tackling financial wrongdoing
Enforcement Outcomes
| Measure title | Units | Q1 Year to date | Q2 Year to date | Q3 Year to date | Q4 Year to date |
|---|---|---|---|---|---|
| Civil and criminal company director disqualifications obtained | Defendant numbers | 266 | 570 | 896 | 1,222 |
| Civil and criminal company director Disqualification tariff | Average years | 8.1 | 8.4 | 8.6 | 8.6 |
| Defendants convicted of criminal offences | Defendant numbers | 22 | 38 | 59 | 86 |
| Criminal offence sentence: Unpaid Work | Total hours | 1,080 | 1,895 | 2,405 | 4,790 |
| Criminal offence sentence: Imprisonment (incl. suspended) | Total months | 395 | 531 | 742 | 1,157 |
| Criminal offence sentence: Confiscation Order | Monetary value | £0 | £280,163 | £547,797 | £547,797 |
| Criminal offence sentence: Rehabilitation Order | Total days | 75 | 90 | 105 | 185 |
| Live company investigations completed | Case numbers | 33 | 71 | 101 | 139 |
| Winding up orders as a result of live company investigation | Volume | 23 | 30 | 35 | 45 |
| Bankruptcy and Debt Relief restrictions obtained | Defendant numbers | 32 | 55 | 88 | 134 |
| Bankruptcy restriction tariff | Average years | 8.1 | 8.0 | 8.2 | 8.2 |
More than three-quarters of allegations made against disqualified directors were related to:
| Measure title | Units | Q1 Year to date | Q2 Year to date | Q3 Year to date | Q4 Year to date |
|---|---|---|---|---|---|
| COVID-19 financial support scheme abuse | Allegation Numbers | 168 | 381 | 639 | 810 |
| Unfair treatment of the crown | Allegation Numbers | 44 | 88 | 137 | 156 |
Note that directors may have multiple allegations made against them, and will be counted once for each allegation.
The majority of allegations made against defendants with a bankruptcy restriction were related to:
| Measure title | Units | Q1 Year to date | Q2 Year to date | Q3 Year to date | Q4 Year to date |
|---|---|---|---|---|---|
| COVID-19 financial support scheme abuse | Allegation Numbers | 20 | 32 | 50 | 89 |
Note that defendants may have multiple allegations made against them, and will be counted once for each allegation.
Work in progress: Identified for Investigation
| Measure title | Units | Q1 Year to date | Q2 Year to date | Q3 Year to date | Q4 Year to date |
|---|---|---|---|---|---|
| Company cases identified for investigation (civil director disqualification) | Case numbers | 992 | 1,758 | 2,594 | 3,786 |
| Cases identified for criminal investigation | Case numbers | 42 | 80 | 123 | 129 |
| Companies identified for Live investigations under Companies Act 1985 | Case numbers | 45 | 115 | 169 | 236 |
| Bankruptcy restriction cases identified for investigation | Defendant numbers | 174 | 401 | 623 | 800 |
Work in progress: Under Investigation
| Measure title | Units | As at 30 Jun 2023 | As at 30 Sep 2023 | As at 31 Dec 2023 | As at 31 Mar 2024 |
|---|---|---|---|---|---|
| Company cases under investigation (civil director disqualification) | Case numbers | 1,194 | 1,116 | 866 | 844 |
| Cases under criminal investigation | Case numbers | 186 | 181 | 201 | 189 |
| Live companies under investigation (Companies Act 1985) | Case numbers | 45 | 32 | 40 | 51 |
| Bankruptcy restriction defendants under investigation | Defendant numbers | 105 | 105 | 112 | 107 |
Work in progress: Post Investigation Enforcement Action
| Measure title | Units | As at 30 Jun 2023 | As at 30 Sep 2023 | As at 31 Dec 2023 | As at 31 Mar 2024 |
|---|---|---|---|---|---|
| Civil company defendants post investigation / in Enforcement action (director disqualifications) | Defendant numbers | 762 | 831 | 857 | 744 |
| Criminal defendants post investigation / in Enforcement action | Defendant numbers | 251 | 277 | 269 | 289 |
| Live companies post investigation / in Enforcement action | Case numbers | 18 | 23 | 15 | 11 |
| Bankruptcy restriction defendants post investigation / in Enforcement action | Defendant numbers | 53 | 53 | 46 | 54 |
Work in progress: Concluded
| Measure title | Units | Q1 Year to date | Q2 Year to date | Q3 Year to date | Q4 Year to date |
|---|---|---|---|---|---|
| Company case investigations for civil director disqualifications concluded | Case numbers | 316 | 633 | 976 | 1,202 |
| Criminal case investigations concluded | Case numbers | 24 | 61 | 98 | 124 |
| Live company investigations under Companies Act 1985 concluded | Case numbers | 33 | 71 | 101 | 139 |
| Bankruptcy restriction investigations concluded | Defendant numbers | 34 | 60 | 92 | 118 |
1.4 Customer Service
| Measure title | Units | Q1 Year to date | Q2 Year to date | Q3 Year to date | Q4 Year to date |
|---|---|---|---|---|---|
| Distributions made to debtors and creditors | Monetary value | £12.5m | £25.1m | £41.1m | £58.7m |
| Time in Queue: calls to the agency enquiry lines answered within two minutes | Percentage | 70% | 77% | 79% | 84% |
| Service Level: calls to agency enquiry lines that are successfully answered | Percentage | 95% | 95% | 96% | 96% |