Corporate report

Insolvency Service customer service research executive summary 2017-18

An executive summary of the quantitative findings from the annual Customer Service survey 2017-18

• From: The Insolvency Service
• Published: 16 November 2018
• Last updated: 21 November 2018 — See all updates

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Insolvency Service customer service research executive summary 2017-18

PDF, 459 KB, 13 pages

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Details

The Insolvency Service’s Customer Service Survey is conducted annually to enable it to gain a better understanding of customer expectations and perceptions of the services it offers. The research found that overall satisfaction with the Insolvency Service remains high, with 84% of those surveyed describing themselves as either very or quite satisfied with the service they received.

Published 16 November 2018
Last updated 21 November 2018 + show all updates

1. 21 November 2018

   Correction of references to unlicensed IPs’, this should read IP Staff and document attachment has been updated accordingly.

2. 16 November 2018

   First published.