FOI release

FOI21/22-183 - Various telephony contracts

Updated 14 July 2022

Our ref: FOI21/22-183

Date: 04 April 2022

Dear

Re: Freedom of Information Act 2000

Thank you for your email of 18 March in which you requested from the Insolvency Service:

• Microsoft Teams Unified Communications Delivery to the Insolvency Service - (Delivery and Support of Microsoft Teams Unified Communications

Telephony and UC / Collaboration

• Please confirm the current supplier of Microsoft Teams UC Delivery and Support contract ?
• When is your contract renewal date?
• Please confirm the value of the initial project
• Please confirm the total ongoing annual spend on UC & Telephony
• Have you deployed the full suite of Microsoft Security functionality eg : SSPR, MFA, Defender for endpoints ?
• Are you getting the most out of the functionality you are entitled to Microsoft Teams Unify Comms ?
• Where are you on your Cloud journey ?
• Who (name and email) is the budget holder and contact for this transformation project ?

• When will you be going out for procurement and which framework procurement route will you take ?

• Digital Technology Services

Future Operating Model Network Services - Provision of Network Connectivity Services

• · Please provide a brief summary of this upcoming project and workstream
• · Please state the number of sites this Network covers currently and will look to cover ?
• · Have you, or do you plan to deploy SD Wan services ?
• · Have you a Zero Trust Network strategy in place currently or looking to implement as part of this this new model of Network Services/Provision of Network Connectivity Services ?
• · Who within the organisation is responsible for the Network Services budget, please provide me with contact details including name, job title, contact number and email address?
• · Timelines for procurement or market engagement and procurement route : framework etc ?

Your request has been dealt with under the Freedom of Information Act 2000 (FOIA).

I can confirm the agency holds the information that you have requested and I have provided answers to your questions below:

• Microsoft Teams Unified Communications Delivery to the Insolvency Service - (Delivery and Support of Microsoft Teams Unified Communications

Telephony and UC / Collaboration

• · Please confirm the current supplier of Microsoft Teams UC Delivery and Support contract ?

Please see contract finder link here

• · When is your contract renewal date?

This Contract has been extended, with the current End Date being 30th June 2022. It is likely this Contract will be Extended utilising the available Extension options within the Contract.

• · Please confirm the value of the initial project

Please see contract finder link here for the total spend. The specific detail is exempt under S43 as it is commercially sensitive (see below for exemption)

• · Please confirm the total ongoing annual spend on UC & Telephony

Please see contract finder link here for the total spend. The specific detail is exempt under S43 as it is commercially sensitive

• Have you deployed the full suite of Microsoft Security functionality eg : SSPR, MFA, Defender for endpoints ?

This is partially deployed, but not all elements.

• Are you getting the most out of the functionality you are entitled to Microsoft Teams Unify Comms ?

The agency will shortly undertake a project to utilise all functionality in line with our changes to underlying infrastructure.

• Where are you on your Cloud journey ?

All data and line of business applications are all cloud hosted.

• Who (name and email) is the budget holder and contact for this transformation project ?

I can confirm the agency holds the information that you have requested however, it is exempt from disclosure under section 40(2) of the FOIA, because it constitutes personal data. Personal data can only be released if to do so would not contravene any of the data protection principles set out in Article 5(1) of the General Data Protection Regulation and Data Protection Act 2018. This is an absolute exemption and does not require a public interest test.

• When will you be going out for procurement and which framework procurement route will you take ?

This information will be released to the market at the appropriate time following the relevant publishing methods. It is therefore exempt from disclosure under S22 of the FOIA. Section 22(1) Information is exempt information if the information is held by the public authority with a view to its publication, by the authority or any other person, at some future date (whether determined or not).

• 2) Digital Technology Services

Future Operating Model Network Services - Provision of Network Connectivity Services

• · Please provide a brief summary of this upcoming project and workstream.

These are not future, but present operating model network services; and therefore, there is no related upcoming project and workstream with this title or scope.

• · Please state the number of sites this Network covers currently and will look to cover ?

22 sites

• · Have you, or do you plan to deploy SD Wan services ?

No, we only require connectivity to the Cloud

• · Have you a Zero Trust Network strategy in place currently or looking to implement as part of this this new model of Network Services/Provision of Network Connectivity Services ?

There is currently no strategy in place for Zero Trust, however it is our long- term aim when our application landscape permits

• Who within the organisation is responsible for the Network Services budget, please provide me with contact details including name, job title, contact number and email address

I can confirm the agency holds the information that you have requested however, it is exempt from disclosure under section 40(2) of the FOIA, because it constitutes personal data. Personal data can only be released if to do so would not contravene any of the data protection principles set out in Article 5(1) of the General Data Protection Regulation and Data Protection Act 2018. This is an absolute exemption and does not require a public interest test.

• · Timelines for procurement or market engagement and procurement route : framework etc ?

This information will be released to the market at the appropriate time following the relevant publishing methods. It is therefore exempt from disclosure under S22 of the FOIA.

Commercial Sensitivity – Section 43

In this case disclosure is likely to prejudice the commercial interests of both our suppliers and the Insolvency Service.  This is because the information is both commercially sensitive and/or likely to have an effect on any tendering or procurement process involving the Insolvency Service.

Our suppliers have a commercial interest in being able to quote and charge fair prices for their work. They work in the private as well as public arena and their respective charge out rates are, by their very nature, commercially sensitive information.

The Insolvency Service’s commercial interest requiring protection concern its ability to achieve best value and its processes for ensuring competitive procurement and tendering activity.

If you are not satisfied with the response we have provided you and would like us to reconsider our decision by way of an internal review (IR), please contact our Information Rights Team at foi@insolvency.gov.uk or by post at:

Information Rights Team
The Insolvency Service
3rd Floor
Cannon House
18 Priory Queensway
Birmingham
B4 6FD
United Kingdom

You also have the right to contact the Information Commissioners Office (ICO) if you wish for them to investigate any complaint you may have regarding our handling of your request. However, please note that the ICO is likely to expect an IR to have been completed in the first instance.

Kind regards

Information Rights Team

The Insolvency Service

The Department for Business, Energy and Industrial Strategy, Official receivers and the Adjudicator are Data Controllers in respect of personal data processed by the Insolvency Service. For the details about how personal data is processed by the agency, please see the full Insolvency Service Personal Information Charter here: https://www.gov.uk/government/organisations/insolvency-service/about/personal-information-charter