FOI release

FOI22_23-064 - Software contracts

Published 20 January 2023

Our ref: FOI22/23-064

Re: Freedom of Information Act 2000

Thank you for your email of 19 September in which you requested from the Insolvency Service:

“The information I’m requesting is regarding the software contracts that the organisation uses, for the following fields.

Enterprise Resource Planning Software Solution (ERP):

Primary Customer Relationship Management Solution (CRM):

For example, Salesforce, Lagan CRM, Microsoft Dynamics; software of this nature.

Primary Human Resources (HR) and Payroll Software Solution:

For example, iTrent, ResourceLink, HealthRoster; software of this nature.

The organisation’s primary corporate Finance Software Solution:

For example, Agresso, Integra, Sapphire Systems; software of this nature.

1. Name of Supplier: Can you please provide me with the software provider for each contract?
2. The brand of the software: Can you please provide me with the actual name of the software. Please do not provide me with the supplier name again please provide me with the actual software name.
3. Description of the contract: Can you please provide me with detailed information about this contract and please state if upgrade, maintenance and support is included.
   Please also list the software modules included in these contracts.
4. Number of Users/Licenses: What is the total number of user/licenses for this contract?

5. Annual Spend: What is the annual average spend for each contract?

6. Contract Duration: What is the duration of the contract please include any available extensions within the contract.
7. Contract Start Date: What is the start date of this contract? Please include month and year of the contract. DD-MM-YY or MM-YY.
8. Contract Expiry: What is the expiry date of this contract? Please include month and year of the contract. DD-MM-YY or MM-YY.
9. Contract Review Date: What is the review date of this contract? Please include month and year of the contract. If this cannot be provide please provide me estimates of when the contract is likely to be reviewed. DD-MM-YY or MM-YY.
10. Contact Details: I require the full contact details of the person within the organisation responsible for this particular software contract (name, job title, email, contact number)”.

Your request has been dealt with under the Freedom of Information Act (FOIA).

I can confirm that the Insolvency Service holds the information that you have requested.

Enterprise Resource Planning Software Solution (ERP): Not applicable

Primary Human Resources (HR) and Payroll Software Solution:

This is outsourced via BEIS and not a Contract held by INSS.

Primary Customer Relationship Management Solution (CRM):

In respect of questions 1, 3, 5, 6, 7, and 8, the information is exempt from disclosure under section 21 of the FOIA, because it is reasonably accessible to you. The information can be accessed via the following links:

Equiniti Case Management Services - Contracts Finder

Provision of Dynamics 365 Support for the Insolvency Service - Contracts Finder

The answer to question 2 is Microsoft Dynamics.

The answer to question 4 is 340 for Microsoft Dynamics. Equiniti Case Management does not have a licensing model and access to the application is via the maintenance and support provision using AD Security Groups

The answer to question 9 is Q3 2022.

In relation to question 10, I can confirm the agency holds the information that you have requested however, it is exempt from disclosure under section 40(2) of the FOIA, because it constitutes personal data. Personal data can only be released if to do so would not contravene any of the data protection principles set out in Article 5(1) of the General Data Protection Regulation and Data Protection Act 2018. This is an absolute exemption and does not require a public interest test.

The organisation’s primary corporate Finance Software Solution: Business World

In respect of questions 1, 3, 5, 6, 7, and 8 (end date has been extended to Q3 2023), the information is exempt from disclosure under section 21 of the FOIA, because it is reasonably accessible to you. The information can be accessed via the following link:

Business World Licencing and Support - Contracts Finder

The answer to question 2 is Business World.

The answer to question 4 is 1,350.

The answer to question 9 is Q4 2022.

In relation to question 10, I can confirm the agency holds the information that you have requested however, it is exempt from disclosure under section 40(2) of the FOIA, because it constitutes personal data. Personal data can only be released if to do so would not contravene any of the data protection principles set out in Article 5(1) of the General Data Protection Regulation and Data Protection Act 2018. This is an absolute exemption and does not require a public interest test.

If you are not satisfied with the response we have provided you and would like us to reconsider our decision by way of an internal review (IR), please contact our Information Rights Team at foi@insolvency.gov.uk or by post at:

Information Rights Team

The Insolvency Service

3rd Floor

Cannon House

18 Priory Queensway

Birmingham

B4 6FD

United Kingdom

You also have the right to contact the Information Commissioners Office (ICO) if you wish for them to investigate any complaint you may have regarding our handling of your request. However, please note that the ICO is likely to expect an IR to have been completed in the first instance.

Yours sincerely,

Information Rights Team

The Insolvency Service