Independent report

Inspection of the service provided by Glasgow Public Enquiry Office

An unannounced inspection of customer service at the Glasgow Public Enquiry Office by John Vine CBE QPM, Independent Chief Inspector of Borders and Immigration.

• From: Home Office and UK Visas and Immigration
• Published: 19 June 2014

Documents

An unannounced inspection of the service provided by Glasgow Public Enquiry Office (web accessible)

Ref: ISBN 9781474101684, 2634429 06/14

PDF, 381 KB, 36 pages

An unannounced inspection of the service provided by Glasgow Public Enquiry Office (print ready)

Ref: ISBN 9781474101677, 2634429 06/14

PDF, 353 KB, 36 pages

Details

This unannounced inspection examined the premium services provided to applicants by the Glasgow Public Enquiry Office (PEO). It assessed whether they were delivered efficiently and effectively, with the customer at the heart of service provision.

Published 19 June 2014