Guidance

About GOV.UK Verify

GOV.UK Verify was a secure way to prove who you are online. It made it safe, quick and easy to access some services on GOV.UK.

From:
Government Digital Service
Published
17 September 2014
Last updated
21 August 2024 — See all updates

Documents

GOV.UK Verify

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Details

GOV.UK Verify is closed. This guidance explains:

  • how you can access services that previously used GOV.UK Verify
  • how to get help

Updates to this page

Published 17 September 2014
Last updated 21 August 2024 + show all updates

  1. Updated the section about what's happening to your data as Post Office and Digidentity have now deleted all GOV.UK Verify accounts.

  2. Updated to say that GOV.UK Verify is now closed.

  3. Updated to say that no services are using GOV.UK Verify any more.

  4. Updated the list of services that use GOV.UK Verify.

  5. Updated the list of services that use GOV.UK Verify.

  6. Updated the guidance now you can no longer create new accounts with GOV.UK Verify. Also updated the list of services that use GOV.UK Verify.

  7. Updated the list of services that use GOV.UK Verify.

  8. Updated the list of services that use GOV.UK Verify.

  9. Updated the list of services that use GOV.UK Verify.

  10. Added a section to explain that GOV.UK Verify is closing.

  11. Updated the list of services that use GOV.UK Verify.

  12. Updated to reflect there is now only one identity provider available for new accounts.

  13. Updated the list of services that use GOV.UK Verify.

  14. Updated the list of services that use GOV.UK Verify.

  15. Updated the list of services that use GOV.UK Verify.

  16. Updated the list of services that use GOV.UK Verify.

  17. Updated the list of services that you can use with GOV.UK Verify.

  18. Updated the list of services that use GOV.UK Verify.

  19. Updated the list of companies that users can use to verify their identities.

  20. Updated the hours identity providers will be able to offer you support in the section about getting help to sign in.

  21. Updated the list of companies that users can use to verify their identities.

  22. Added Social Work England to the list of services using GOV.UK Verify.

  23. removed Post Office and Digi contact numbers because lines are closed

  24. Updated the 'Other services using GOV.UK Verify' section to show that the Department for Education's 'Claim additional payments for teaching' service is now live.

  25. Updates to list of services available with GOV.UK Verify.

  26. Updates to list of services available with GOV.UK Verify.

  27. Updated the 'How GOV.UK Verify works' video.

  28. Removed a bullet point from the 'How it's safe' section that said identity providers cannot see which service someone chooses. Identity providers can now direct people to specific services, for example through links in emails or on their own websites. They may be able to tell when people have accessed services through those links. Identity providers can only use this information to direct people to the right service, or to remind them when they need to use that service again, for example because their tax return is due.

  29. Updated 'Companies that can verify your identity' to remove Royal Mail and CitizenSafe who stopped verifying identities after 28 February 2019.

  30. Updates to list of services available with GOV.UK Verify.

  31. Updated the times when certified companies can provide user support.

  32. Updated the list of companies that users can choose to verify their identities.

  33. Changed instances of 'certified companies' to 'identity providers', which is a more understandable term. 'Certified companies' is still commonly used in the Verify sign-up process, so the term has been included in the first instance.

  34. Updated the times when certified companies can provide user support.

  35. Added a new NHS Business Services Authority service to the list of government services using GOV.UK Verify: Sign in to view your Total Reward Statement.

  36. Updated support numbers for Digidentity, Experian and the Post Office.

  37. Updated with Experian's new support phone number

  38. Updated to explain 'how to sign in to Verify' and to include services that people will be able to use with Verify soon.

  39. Updated the language. Chunked up the text into smaller, more intuitive sections and grouped the services so they're easier to identify at a glance. Removed a logo at the top of the page. Incorporated the support details that were only linked to in a blog post before and updated the 'how Verify works' video.

  40. Added a new service (Disclosure and Barring Service) that's just connected to Verify.

  41. Added Apply for a vehicle operator licence to the list of services that use GOV.UK Verify

  42. The updated 'How GOV.UK Verify works' video has been added

  43. Removed out of date video.

  44. Updated the 'connect your service to GOV.UK Verify' link to go to the new GOV.UK Verify product page

  45. Updated that it takes about 10 minutes to verify, to 15 minutes

  46. Updated that it takes about 10 minutes to verify, to 15 minutes

  47. Added links to 2 new DVLA services using GOV.UK Verify: - Tell DVLA about your medical condition - Renew your medical driving licence

  48. First published.

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