Guidance

HM Passport Office services and standards

Leaflet about the service you can expect from HM Passport Office and their standards of customer service.

• From: HM Passport Office
• Published: 1 December 2011
• Last updated: 24 December 2018 — See all updates

This publication was withdrawn on 28 September 2020

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Applies to England and Wales

Documents

Passport service and standards: archived

PDF, 756 KB, 2 pages

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Gwasanaeth pasbort a safonau: archived

PDF, 871 KB, 6 pages

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Details

This leaflet describes what standards of service you can expect from Her Majesty’s Passport Office. It incudes their customer service standards and targets, and what you can do if you have a complaint about how they handled your passport application.

The leaflet is also available in Welsh.

Published 1 December 2011
Last updated 24 December 2018 + show all updates

1. 24 December 2018

   Updated English and Welsh versions of the leaflet with 2018 edition.

2. 22 September 2015

   Updated documents

3. 1 December 2011

   First published.