Guidance

HM Passport Office services and standards

Leaflet about the service you can expect from HM Passport Office and their standards of customer service.

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Applies to England and Wales

Documents

Passport service and standards: archived

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Gwasanaeth pasbort a safonau: archived

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email alternativeformats@homeoffice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

This leaflet describes what standards of service you can expect from Her Majesty’s Passport Office. It incudes their customer service standards and targets, and what you can do if you have a complaint about how they handled your passport application.

The leaflet is also available in Welsh.

Updates to this page

Published 1 December 2011
Last updated 24 December 2018 + show all updates
  1. Updated English and Welsh versions of the leaflet with 2018 edition.

  2. Updated documents

  3. First published.

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