Research and analysis

Jobcentre co-location research: qualitative study

This report outlines the findings of the exploratory research on 6 co-located jobcentres across England and Wales.

• From: Department for Work and Pensions
• Published: 7 October 2024

Documents

Executive summary

HTML

Jobcentre co-location research: qualitative study

Ref: ISBN 978-1-78659-716-8, RR 94

PDF, 601 KB, 73 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

In spring/summer 2023, the Department for Work and Pensions carried out exploratory research on six co-located jobcentres across England and Wales. Co-located jobcentres share a permanent lease agreement with other external organisation(s).

The research aimed to understand what co-located models look like, the challenges of using sites, and to capture a variety of experiences across specific geographical contexts and models.

While the research aimed to include a range of co-location models and experience, findings cannot be generalised to all co-located sites as all sites shared a similar model of co-location.

Published 7 October 2024