Research and analysis

Joint Childcare Service - experiences of parents and childcare providers

Research to track the experiences of parents and childcare providers throughout the early stages of the national rollout of the Tax-Free Childcare and 30 hours free childcare schemes.

• From: HM Revenue & Customs
• Published: 3 September 2020

Documents

Joint Online Childcare Service Customer Experience Study

Ref: HMRC Research Report 588

PDF, 1.31 MB, 61 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email different.format@hmrc.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Joint Childcare Service study - technical report

PDF, 1.03 MB, 102 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email different.format@hmrc.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

HM Revenue and Customs (HMRC) commissioned this research to track the experiences of parents and childcare providers using the Joint Childcare Service, which includes the Tax-Free Childcare and 30 hours free childcare schemes.

It is accompanied by a technical report, which explains in greater depth, the methodology, survey design and analysis.

This customer experience survey was carried out by IFF Research in 5 waves between October 2017 and January 2020, with a small qualitative follow up element. Parents took part at each wave, and childcare providers took part at waves one, three and five.

Published 3 September 2020