Guidance

Housing in Scotland (updated April 2020)

Updated 16 September 2020

This guidance was withdrawn on

This publication is withdrawn as it is no longer current.

Please access Information and guidance on civilian housing

  • Serial No: JSHAO/08
  • Date: April 2020
  • Review Date: April 2020

Social Renting

Shelter Scotland Information on Social Renting is an information guide on renting socially in Scotland. It explains what social renting is, the types of tenure available and the differences between renting from a local authority or housing association.

Local Authorities

The list below gives details of the switchboard telephone number and the main portal for the local authorities in Scotland. To find the Housing department you will need to ask the switchboard operator for the telephone number or type ‘housing’ into the search area on the website.

Registered Provider Name Reg Addr Phone
Aberdeen City Council 01224 522000
Aberdeenshire Council 03456 081203
Angus Council 03452 777778
Argyll and Bute Council 01546 605522
City of Edinburgh Council 0131 200 2000
City of Glasgow 0141 287 2000
Clackmannanshire Council 01259 450 000
Comhairlenan Eilean Siar (Western Isles Council) 01851 600501
Dumfries and Galloway Council 0303 333 3000
East Dunbartonshire Council 0845 045 4510
Dundee City Council 01382 307301
East Ayrshire Council 01563 554400
East Lothian Council 01620 827 827
East Renfrewshire Council 0141 577 3001
Falkirk Council 01324 506 070
Fife Council 03451 550000
Highland Council 01667-458500
Inverclyde Council 01475 717171
Midlothian Council 0131 270 7500
Moray Council 01343 543451
North Ayrshire Council 01294 836710
North Lanarkshire Council 01294 310000
Orkney Islands Council 01856 873535 2
Perth and Kinross Council 01738 475000
Renfrewshire Council 0300 300 0330
Scottish Borders Council 01896 823114
Shetland Islands Council 01595 693535
South Ayrshire Council 0300 123 0900
South Lanarkshire Council 0303123 1015
Stirling Council 01786 404040
West Dunbartonshire Council 01389 737000
West Lothian Council 01506 280000

Housing Associations and other Charitable Housing Providers

Housing Associations and other charitable housing providers vary in size dramatically from less than 50 properties to a stock of over 40,000. They are becoming the major providers of social housing in the UK. Their objective is to provide affordable good quality homes for rent or low-cost home ownership. Some can accept direct applications whilst others will only take nominations by a local authority.

A list of Housing Associations in Scotland is available at Scotish Housing Regulator. You can search by local authority area or by individual name. It will provide the website address for each Housing Association and contact details.

Shelter Scotland also have a fact sheet on this type of renting.

Private Renting

Private renting is another method of renting a home. It has positives in that you are likely to be able to find a property or room where you would like, but it has many drawbacks including short tenancy lengths, often expensive and unregulated landlords to name a few. To ensure you understand this option completely read Shelter Scotland’s information. There is also information on how to search for this kind of property.

A new Letting Agent Code of Practice began on 31 January 2018. This is a set of rules that all letting agents must follow to make sure they give a good service to tenants and landlords.

The Code explains the minimum standards a letting agent must meet when:

  • dealing with tenants
  • marketing and advertising a property
  • managing a let
  • collecting rent
  • handling repairs
  • ending a tenancy

If you’re a tenant, the Code will help you understand what you should expect when dealing with a letting agent. It will also help you challenge them if you don’t think they’re meeting the standards in the Code.

Home Ownership

If you have could save funds whilst serving, and/or you are expecting a gratuity on completion of service, you could be able to consider some form of home ownership. There are different levels of ownership, depending on the amount you have saved and what proportion of this contributes to your prospective house’s price.

Very few people can purchase a house out right, the most common method is to buy with the help of a mortgage. Other options include Shared Equity or Shared Ownership; this is often a purchase of a house in conjunction with a scheme run by the Scottish Government or a Housing Association.

For more information, you can visit the Veterans Assist or the Scottish Government information site. It is recommended to seek the help and advice of an Independent Financial Advisor (IFA) when looking for a mortgage. You can find an IFA at Service Insurance and Investment Advisory Panel or an alternative can be found at the Unbiased’s website.

Homeless

Becoming homeless is an emergency situation, if you are at risk of becoming homeless, which you could be if you have not secured a home within 2 months of your end of service date (SLA), and your corresponding Notice to Vacate if you are in SFA you can read about what steps you can take on the Scotland Shelter’s website.

Help and Assistance with Housing

Armed Forces personnel can get further housing information from: Veterans Assist, or Veterans Scotland.

Further support for disabled or injured veterans can be found at Housing Options Scotland and their military matters project.

Joint Service Housing Advice Office Civ: 01252 787574 Mil: 94222 7574 RC-PERS-JSHAO-0Mailbox@mod.gov.uk