Main organisations providing accommodation support and advice to armed forces personnel and veterans (updated April 2020)
Updated 16 September 2020
© Crown copyright 2020
This publication is licensed under the terms of the Open Government Licence v3.0 except where otherwise stated. To view this licence, visit nationalarchives.gov.uk/doc/open-government-licence/version/3 or write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gov.uk.
Where we have identified any third party copyright information you will need to obtain permission from the copyright holders concerned.
This publication is available at https://www.gov.uk/government/publications/joint-service-housing-advice-office-leaflet-index/main-organisations-providing-accommodation-support-and-advice-to-armed-forces-personnel-and-veterans-updated-22-april-2020
- Serial No: JSHAO/17
- Date: March 2020
- Review Date: April 2021
Joint Service Housing Advice Office (JSHAO)
Joint Service Housing Advice Office (JSHAO) provides specific housing information to encourage Service personnel and their families to consider their civilian housing options at any point in their career. The JSHAO also provides information to those who have left the Services whilst still occupying Service accommodation.
JSHAO Floor 2 Zone 2 Montgomery House Queens Avenue Aldershot Hampshire GU11 2JN
Civilian: 01252 787574
Military: 94222 7574
Email: RC-PERS-JSHAO-0Mailbox@mod.gov.uk
Veterans Gateway
Veterans Gateway is an organisation partnership including the Royal British Legion, SSAFA: the Armed Forces charity, Poppyscotland, Combat Stress and Connect Assist. Their connection with additional key referral partners and information organisations, both within and outside the Armed Forces sector means they can get you to the right organisation that can help.
Veterans Gateway PO Box 6997 Cardiff CF15 5DT
Speak to an advisor by telephoning 0808 802 1212
Text for a call back to 81212
Veterans UK
Veterans UK is part of Defence Business Services (DBS) within the Ministry of Defence (MoD) and administers the Armed Forces Pension Schemes serving around 900,000 members of the Armed Forces community. It also helps ex-service personnel get the right support from government, local authorities, independent bodies and the charity sector.
Veterans UK – DBS Ministry of Defence Norcross Thornton Cleveleys Lancashire FY5 3WP
Tel: 0808 1914 218 (freephone UK only)
Tel: +44 1253 866043 (overseas)
Website: GOV.UK
Email: veterans-uk@mod.uk
The confederation of service charities (COBSEO)
Cobseo: the confederation of service charities has 10 ‘cluster groups’, one of which is housing. The Cobseo Housing Cluster is made up of a wide range of charitable and social housing organisations that offer veteran-specific accommodation. This ranges from specialist hostel and supported housing projects for those with a specific need to family accommodation in assured and assured shorthold tenancies.
A directory of dedicated housing services for veterans is available at Cobseo’s website
Others support networks include:
Community Housing and Therapy Home Base
Community Housing and Therapy Home Base run a programme for homeless ex-service men and women who are suffering from complex trauma and post traumatic stress disorder (PTSD). Home Base is an innovative project, run in partnership with the Trauma Service at the Tavistock and Portman NHS Foundation Trust which is a leading provider of psychoanalytic psychotherapy. See also: Paddington project, St John’s Wood project and the Maida Vale project.
Home Base 158 Du Cane Road East Acton, London W12 0TX
Tel: 020 8749 4885
Email: homebase@cht.org.uk
Military Matters
Military Matters is a specialist project within Housing Options Scotland providing an independent housing brokerage service to serving personnel, veterans and their family members.
Military Matters Housing Options Scotland The Melting Pot 5 Rose Street Edinburgh EH2 2PR
Voicemail: 0131 247 1400
Mobile: 07736 729544
Fax: 0870 123 1597
Single Persons Accommodation Centre for the ex- services (SPACES)
Single Persons Accommodation Centre for the Ex Services (SPACES) is designed to help single persons leaving the Service to find appropriate accommodation. It is an accommodation advice and placement service. The SPACES team will actively seek accommodation for Service personnel within the last 12 months of service and for ex-Service personnel who have discharged within the last six months. Through this service the project aims to reduce the likelihood of ex-service personnel becoming homeless or sleeping rough after discharge.
Staff in the SPACES team will offer help in areas such as applying for benefits, cooking, nutrition, budgeting and paying bills. Some residents may have incurred debt and help will be available to address this, as well as for any resident with a drug or alcohol problem. The project will also provide a breathing space for residents with special needs eg those discharged on medical/psychiatric grounds. Staff will also assist residents with job applications, CVs and preparing for job interviews.
For more information or to make a referral, please contact:
Tel: 01748 833797
Fax: 01748 835774
Email: spaces@riverside.org.uk
Website: Riverside
Joint Service Housing Advice Office Civ: 01252 787574 Mil: 94222 7574 Email: RC-PERS-JSHAO-0Mailbox@mod.gov.uk