Guidance

Social Housing in the North East of England (Updated 4 May 2020)

Updated 16 September 2020

This guidance was withdrawn on

This publication is withdrawn as it is no longer current.

Please access Information and guidance on civilian housing

Serial No: JSHAO/26

Date: March 2020

Review Date: April 2021

Local Authorities

The list below gives details of the switchboard telephone number and the main portal for the local authorities in the North East of England. To find the Housing department you will need to ask the switchboard operator for the telephone number or type ‘housing’ in to the search area on the website.

If you are considering applying for local authority housing you can also do this through the GOV.UK apply for housing website.

Registered Provider Name Telephone No.
Allerdale Borough Council 01900 702702
Darlington Borough Council 01325 405000
Durham County Council 0300 026 000
Gateshead Metropolitan Borough Council 0191 433 3000
Hartlepool Borough Council 01429 266522
Middlesbrough Council 01642 245432
Newcastle upon Tyne City Council 0191 278 7878
North Tyneside Council 0345 200 0101
Northumberland County Council 0345 600 6400
Redcar and Cleveland 01642 774774
South Tyneside Council 0191 427 7000
Stockton-on-Tees Borough Council 01642 393939
Sunderland City Council 0191 520 5555

Housing Associations and other Charitable Housing Providers

Housing Associations and other charitable housing providers vary in size dramatically from less than 50 properties to a stock of over 40,000. They are becoming the major providers of social housing in the UK. Their objective is to provide affordable good quality homes for rent or low cost home ownership. Some are able to accept direct applications whilst others will only take nominations by a local authority.

The housing providers listed below are not necessarily regionally based, but can assist in other parts of the UK.

North East England

Name Tel Regions Covered
Riverside ECHG 0345 111 0000 Yorks/SE
Haig Housing 0208 685 5777 National
Stoll 0207 385 02110 Charitable Housing
Launchpad 07428 705770 NE
Accent Group 0845 678 0555 National
Bernicia 0844 800 3800 NE
Karbon Homes * formerly Cestria * formerly Isos * formerly Derwentside refer to website 0800 587 0001 0300 300 1505 0800 783 9295 NE NE NE NE
North Star 01642 225964 NE

Joint Service Housing Advice Office Civ: 01252 787574 Mil: 94222 7574 RC-PERS-JSHAO-0Mailbox@mod.gov.uk