Correspondence
Letter from HMRC’s First Permanent Secretary to the Chair of the Treasury Committee regarding customer service issues
Jim Harra's response to the Chair of the Treasury Committee following a recent incident which affected some of HMRC's phone lines and online services.
Documents
Details
Jim Harra, HMRC Chief Executive and First Permanent Secretary, has written to the Chair of the Treasury Committee in response to questions following a recent incident which affected some of HMRC’s phone lines and online services. Throughout the incident, most of our customer-facing online services, such as Self Assessment online filing, were unaffected and remained available.