Correspondence
Letter from the CMA to secondary ticket businesses on consumer law
Open letter to secondary ticket business sellers about their obligations to buyers under consumer protection law.
Documents
Details
This letter sets out the Competition and Markets Authority’s expectations for future conduct in the secondary ticketing sector. This is to remind business sellers (who either buy or re-sell tickets) of their obligations to buyers under consumer protection law.
The letter also builds upon the undertakings given to 4 secondary ticket websites to give improved information to buyers about the tickets listed on their sites.