Corporate report

Listening and learning: the Ombudsman's review of complaint handling by the NHS in England 2011 to 2012

This document contains the following information: Listening and learning: the Ombudsman's review of complaint handling by the NHS in England 2011 to 2012.

• From: The Parliamentary and Health Service Ombudsman
• Published: 8 November 2012

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Listening and learning: the Ombudsman's review of complaint handling by the NHS in England 2011-12 - Full Text

Ref: ISBN 9780102980776, HC 695

PDF, 4.36 MB, 98 pages

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This document contains the following information: Listening and learning: the Ombudsman’s review of complaint handling by the NHS in England 2011 to 2012.

This paper was laid before Parliament in response to a legislative requirement or as a Return to an Address and was ordered to be printed by the House of Commons.

Published 8 November 2012